1 Reply Latest reply on Mar 30, 2017 3:09 AM by davescm

    Problems starting Adobe Photoshop cc (2017)

    shaund50910841

      Hi

      Just installed Photoshop CC (2017) to my windows 10 pc and as soon as i open it a box pops up saying that windows is trying to find a solution to open this application then also say that there is no solution to open it and no way to trouble shoot this problem.

       

      All help will be appreciated as i need this fixed tonight finish off some last touches of an assignment.

      Thanks Shaun

        • 1. Re: Problems starting Adobe Photoshop cc (2017)
          davescm Adobe Community Professional

          Hi Shaun

          Open the Windows reliability monitor (type reliability into the Windows search box).

          On the timeline look for a red cross at the time of the crash and click on it.

          You will see a list of critical events

          Click on the Photoshop critical event and you will open a crash report.

          Paste it here.

           

          Note : If the faulting module is Lavasoft then uninstall Web-Companion / Adaware which is known to have a conflict with Photoshop

           

          Dave

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