10 Replies Latest reply on Apr 15, 2017 7:08 AM by nicolea16617741

    Mouse pointer problem

    nicolea16617741

      Hi, I have been using Photoshop elements 15 and premier elements 15 for a couple of months and last week i started to have a problem with my mouse pointer. When trying to add video transitions my mouse pointer changes to two pointers, one black and the other white with a circle underneath, once this happens everything freezes and i need to go to the task manager to close the program.

      I have downloaded all updates and even re-formatted the computer but the problem continues. Could someone please help as this is becoming frustrating as i can't do anything.