9 Replies Latest reply on Mar 31, 2017 8:22 AM by Captiv8r

    Hyperlinks in a Robohelp 11 project

    SaraHova Level 1

      Hi,

      My project has all the topics linking from Word documents. It has a lot of folders like the figure. From one document I need to link it to another topic in the project.

      I do that using "Insert Hyperlink...", but when I generate the HTML5 Layout it doesn't work.

      Can you tell me Why?

      Thanks a lot

      Sara

      .

        • 1. Re: Hyperlinks in a Robohelp 11 project
          Captiv8r Adobe Community Professional & MVP

          Hi there

           

          While it's always helpful to have a screen capture to share, unfortunately we need more info on this.

           

          For example, try double-clicking the hyperlink you are having problems with and capture the dialog that should result.

           

          Cheers... Rick

          1 person found this helpful
          • 2. Re: Hyperlinks in a Robohelp 11 project
            SaraHova Level 1

            Hi,

            Thanks for answer.

            This is the screen capture of the hyperlink.

            In the folowing screen capture you can see the hyperlink, but when I generate HTML5 Layout it doesn't work.

             

            Thanks, Bye

            • 3. Re: Hyperlinks in a Robohelp 11 project
              Captiv8r Adobe Community Professional & MVP

              Question here.

               

              After you generate and test where the link doesn't work, are you certain the topic you are linking to exists in the output?

               

              Are you able to open it in any different way? For example, by searching or from the Table of Contents?

               

              Cheers... Rick

              1 person found this helpful
              • 4. Re: Hyperlinks in a Robohelp 11 project
                SaraHova Level 1

                Hi, Yes, I am sure that the topic exist. I think that the problem could be that the document where I did the hyperlink is a "linking document". Does the Robohelp allow to do that?

                Thanks

                • 5. Re: Hyperlinks in a Robohelp 11 project
                  Captiv8r Adobe Community Professional & MVP

                  Yes, to my knowledge that is fine to create links.

                   

                  One thing I'm noticing here is that the information appears to be in Spanish? As such, I'm curious about the topic you are linking to.

                   

                  Especially curious if it has an accented character in the file name. If so, that could be a possible cause of the breaking. Can you show us the properties of the topic you are linking to?

                   

                  Cheers... Rick

                  1 person found this helpful
                  • 6. Re: Hyperlinks in a Robohelp 11 project
                    SaraHova Level 1

                    Hi, I attach the properties screen capture :

                     

                     

                    I am sure I had taken off all the special characters from the file's name, not to the topic's name. Should I?

                    Bye, thanks

                    • 7. Re: Hyperlinks in a Robohelp 11 project
                      Captiv8r Adobe Community Professional & MVP

                      To my knowledge, topic title names can contain pretty much anything and aren't subject to the same limitations that the file names are.

                       

                      One thing I'm questioning here is the use of spaces in the folder names. I believe that spaces are often a culprit with things like this. So that's one issue to consider.

                       

                      Cheers... Rick

                      • 8. Re: Hyperlinks in a Robohelp 11 project
                        SaraHova Level 1

                        Thanks for your answer.

                        I think I found where  the problem is. I did the hyperlink in a linking document from Word and, when I generate the HTML Layouit, the Robohelp ask the foloowing picture. And I answer YES, so the Word document update the linking document deleting the Hyperlink I did before.

                        I think it isn't a way to make Hyperlinks from word linking docuiments if I need to update them all the time. Can you confirm that?

                         

                        Thanks

                         

                        • 9. Re: Hyperlinks in a Robohelp 11 project
                          Captiv8r Adobe Community Professional & MVP

                          Hello again

                           

                          I do believe that when you perform updates, the hyperlinks would be lost because the modified document information would effectively erase the information that was there. I do know that RoboHelp senses the different states of the document.

                           

                          LinkVSCopy.PNG

                          Unfortunately, I don't believe RoboHelp has any way of flagging information that has changed within RoboHelp so it can be preserved.

                           

                          My thought here is that you should perform updates, then re-create any links. Then generate but in the process ignore that message by clicking the No button.

                           

                          Cheers... Rick

                          1 person found this helpful