1 Reply Latest reply on Apr 24, 2017 9:24 AM by Tariq Dar

    While signing a pdf the screen turns black and nothing happens

    gregr62059315

      When I try to digitally sign the document the screen will turn black and does not let me move on to the next step.  I have to press escape and start all over again, I have not been able to sign any documents.  I am using a digital certificate.  Does this happen to anyone else?

        • 1. Re: While signing a pdf the screen turns black and nothing happens
          Tariq Dar Adobe Employee

          Hi gregr62059315,

           

          Sorry for the delay in response.

          Are you still experiencing this issue? If yes, would you please help us with the below-requested information:

           

          • Operating system name and version?
          • Current version of Acrobat/Reader installed. To check version, launch Acrobat/Reader>Help>About Adobe Acrobat/Reader.
          • Exact steps you use to sign a document.
          • Is this happening with all the documents?

           

          Will be waiting for your response.

           

          -Tariq Dar