Ok, I find the solution. The problem seems to come from Firefox, I try with Microsoft Edge and surprised, I discover 3 options for contacting Adobe support - and this time links are working. I'll try to call...
Chat doesn't work for me either! I have gone through several times and explained the issue and then it goes to a chat page that has a button that says to submit message, but it is greyed out and doesn't do anything.
Adobe Support really needs to get their act together.
[Image removed by moderator. Next time, don't use vulgar language in your Chat messages.]
It's not vulgar language! Although next time Someone tries to get chat support, you might actually want to fix chat support so that it works. But that's OK take away the screen shot that shows what a pile your chat support center is. By the way, moderator, I have 2 chat ID#s that were never responded to. I'd like you to look into them please.
Case # 0189186740 & Case # 0189186782
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This is a user to user forum you are not addressing Adobe here. The users who answer questions and moderate are not Adobe staff. When an Adobe staff member does join they are clearly identified with a red staff badge.
I apologize for the poor support experience.
I am getting these cases checked and actioned upon.
Appreciate your patience!