6 Replies Latest reply on Aug 9, 2017 5:15 AM by Sheena Kaul

    Adobe Chat Support doesn't work. How can I contact Adobe Tech Support ???

    camillebourrier Level 1

      Hi everyone,


      I would like to contact the Adobe support because of a suddent probleme of white/blank preview screen on Premiere Pro AND After Effect.

      Unable to work under these conditions.

      I try to find solutions on different forums (Adobe CC, PPro and AE), but nothing I tried works...


      So I wanted to call or mail or chat with an agent Adobe. The only solution Adobe proposed to me is the chat, but it doesn't work!

      When I click on the tab "chat" (you can see on the picture below ) nothing happens! However I'm in the right times (Monday-Friday 9am - 5pm CET).


      Very frustating...


      Please can anyone help? Thank you very much in advance...


      PS: I'm french and I would like to contact some french agent if possible, my english is not good enought.


      Capture adobe support.PNG