2 Replies Latest reply on Apr 1, 2017 9:29 AM by gener7

    Photoshop cs6 can't save JPEGs because there is not enough RAM.  Can save all other file types without issue.

    magneticflowers

      Screen Shot 2017-03-31 at 6.54.49 PM.png

      I have more than the top of the ideal range of RAM, and yet whenever I try to save a JPEG, I keep getting this error message:

       

      Screen Shot 2017-03-31 at 2.56.48 PM.png

       

      I'm able to save other file types without issue from the same photoshop file - Pdfs, .psd, etc.  The problem is only occurring with jpegs. 
      I am able to save jpegs with other programs such as preview without issue- the problem is only with photoshop.
      I tried opening photoshop in safe mode and the problem was still happening, and resetting the tools/ restarting both the computer and photoshop didn't do anything. I have about 500GB of storage on my computer still, so it's not a space issue.

       

      No idea what's wrong here.  I talked with apple care multiple times and they're positive it's a problem with Photoshop and not the computer.