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Did you purchase directly from Amazon or a 3rd party seller? That's an important distinction because not all 3rd party sellers are authorized by Adobe.
thank you for getting back to me , I purchased it directly from amazon.
i contacted them lastnight and the basic said that it isn't a fault on the side as Adobe give them the codes, so I should contact them ! But they seem to be a nightmare to get in contact with , every office is closed till Monday!
Did you read the other reply to your question/problem?
What you got is more than likely a Redemption Code that has to be used at the Adobe website to get a valid serial number. As stated in reply # 1 by John T Smith.