Please try to sign out from the application and relaunch the application.
Then try to sign in again with your Adobe ID and check if it works.
Also, check if you can export PDF online here: https://cloud.acrobat.com/exportpdf
Let us know how if it works.
I have a similar problem--account information confirms that my subscription is valid until May 22--I attempted to log out and log in--a number of times and still I cannot export to Excel or Word Even though it states my name at the top and can access all of my account information--I says there was an error with my log in???????
Could you please share your Adobe ID with us in private message.
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A small window will appear, click on Message tab below there.
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I finally found the tech support chat line. They were very helpful. The solution was to remove the software and they sent me a link to down load it again and re-install. That solved the problem.
This means nothing to me---is this response for me or something that was to go to someone else?
1 person found this helpful
This reply was from the user who originally posted this question. You piggybacked on a question that was asked by somebody else, which in most cases is a bad idea. Because you posted in stevens36400136's question, you will get replies regardless of how applicable they are to your problem. I would suggest that you do as Meenakshi suggested, and send your information in a private message, hopefully this will help to resolve the issue.