3 Replies Latest reply on May 23, 2017 3:30 PM by Kevin-Monahan

    After Effects CC 2017.1 crashes at launch

    timothjyo90725446

      Every time I start up After effects, I get to the home screen of the program to be met with a message of

       

      "Adobe After Effects 2017.1 has stopped working.

      A problem caused the program to stop working correctly.

      Windows will close the program and notify you if a solution is available."

       

      I haven't even gotten the program running so I do not know what 'problem' it has run into.

       

      I have tried restarting my PC, tried running the program completely on its own, and every time I get the same message.

       

      Now when I try launching the program the starting screen launches, does its thing and then nothing at all.

       

      Any help at all?

       

      Running Windows 7 Home Edition, service pack 1

      AMD A8-5500  APU with radeo HD Graphics 3.20Ghz

      8.00G Ram

      64 Bit operating