10 Replies Latest reply on Apr 4, 2017 4:53 PM by Peru Bob

    Switching license from a DOA computer

    shellmscott

      Hello,

       

      I would like to install Photoshop on my new PC.  The old Sony Vaio, MS Product Key........  Microsoft made us upgrade to Windows 10, which killed the keyboard and mouse, so I have no way of deactivating the product or finding out the serial number.

       

      We would have to pull the hard drive to recover, which we would rather not do, due to expense, etc.

       

      We would really like to use Photoshop, can you help?

       

      Thank you,

      Shell Scott

        • 1. Re: Switching license from a DOA computer
          Test Screen Name Most Valuable Participant

          Well, you'll need that serial number of course, that's what you paid for. Not a good thing to lose. Did you register? If so, look in your account details. Or look for an email if you purchased online. Once you have it we might be able to help you download, though some versions no longer work. What version did you have? (By the way, if it was Creative Cloud, happily there was no serial number to lose!)

          • 2. Re: Switching license from a DOA computer
            shellmscott Level 1

            Hello,

            Thank you for the input. You seem to at least look into problems.... again

            thanks..

            This is my point. Let's say a large company upgrades ALL their computers

            and of coarse, all the software. Brand spanking new stand alone software.

            What happens to the old hardware and software??

            I believe it is broken up, by using discs, and using these old passwords

            from the old software.

            All legal! Hmmm. Then Adobe, being Adobe, WON'T ALLOW THAT TO HAPPEN.

            Now I believe this is true. So what do I do? Well I call the FTC, tell them

            about your little cutthrout, beehive methods of general business practices.

            I also bought a package directly from your outlets. Photoshop, Premeir, and

            a few others were included.

            Well no wonder it was so cheap!! Windows 98 edition and could not be used

            9n any New versions.

            So what happened. I bought a newer computer, ran win 98 and guess what.

            Adobe said that they don't support or help on those particular versions.

            You are acting like THIEVES.

            So cough it up or I WILL MAKE A MAJOR PAIN IN YOUR ***. 27 YEARS I HAVE

            OWNED ADOBE SOFTWARE. YOU ABSOLUTELY HAVE TO ASK FOR MORE MONEY JUST TO USE

            OLD *** SOFTWARE??!!

            24 HRS i MAKE IT OFFiCIAL. I will show them all through the years Adobe has

            been cheating us constantly every year for 20 years.

            Sheldon Scott

            • 3. Re: Switching license from a DOA computer
              Test Screen Name Most Valuable Participant

              Are you trying to threaten me? A fellow user of Adobe products sat in my home trying to help you? Well, have a nice day, won't you.

              • 4. Re: Switching license from a DOA computer
                shellmscott Level 1

                Who are you guys? Am I talking to Adobe or a community for Adobe?

                This is where communication is VITAL!

                My threat is not directed to a COMMUNITY, period. I get emails left and

                right. Are you an employee from Adobe? If your not please let me know.

                Sheldon Scott

                • 5. Re: Switching license from a DOA computer
                  Test Screen Name Most Valuable Participant

                  Adobe staff have a staff icon. This is a community. You want to threaten Adobe, you can't do it in a forum. Indeed staff would be instructed to not respond, surely. Get your lawyers to write to their lawyers.

                   

                  Though what you seem to be saying is you didn't look after the serial number you paid for. I'm sure that will work in a legal threat about as well as telling Ford you can't remember where you parked.

                  • 6. Re: Switching license from a DOA computer
                    shellmscott Level 1

                    Understood,

                    What is strange is that I was talking to Adobe IM. Then I get a message

                    from you guys. Does Adobe auto send something to you guys?

                    I do have serial #s, I do have passcodes. Problem is they want me to

                    REMEMBER old online passcode to an account. I haven't used those old email

                    accounts in 10+ years. For a program that is old, and the constant barrage

                    of reasons to think I don't even exist except for a secret passcode from an

                    old account.

                    When it comes to using old outdated, programs. Adobe has taken a SOURED

                    STANCE. This is not right to act like I am stealing this sofware. That is

                    not the case I assure you.

                    I have tried and tried to show that these licence are legit. They have had

                    more excuses of WHY they can't because of a number located on the doa

                    hardware. A catch 22 everywhere I turn.

                    Now do you honestly think I want to put YOU in a legal bind?! Your not

                    Adobe, why would you be insulted?

                    This apparently happens as standard procedure to dump all inquiries to the

                    community. How easy is that?!

                    So obviously I don't kiss nobody's *** to beg and plead.

                    So I will be making the appropriate form filling to the FTC. I know you

                    don't care. But you may want to pass this one right back into Adobe's lap.

                    Otherwise they won't have a clue.

                    I am not a company yes man.

                    Too much spent with nothing to show for it.

                    Thank you for your time, i apologize for my mannerisms. I do live in So.

                    Cal. Mostly ******** here, sorry.

                    S

                    • 7. Re: Switching license from a DOA computer
                      Peru Bob Adobe Community Professional & MVP


                      shellmscott

                      I do have serial #s, I do have passcodes. Problem is they want me to

                      REMEMBER old online passcode to an account

                      All you need is the serial number (Don't post it here- this is a public forum).

                      What version of Photoshop do you need to download?

                      • 8. Re: Switching license from a DOA computer
                        shellmscott Level 1

                        Hey Bob!

                        Thank you so much for trying to relieve my problem. I have tried and tried.

                        They keep saying the cs program is not valid. Because I did not fill out

                        the mail in card. Can u believe that. It was approved obviously for my doa.

                        Now they day I have too many computers. I have 1 old Sony and 1 new hp.

                        Sony is dead dead dead. 3 dead it's dead.

                        What's so wierd and annoying is that the insistence of NEVER letting me use

                        this software 8 paid good money for. Just like the new hp. No software

                        package from Windows. What the hell?

                        This is the type of stuff 'ma bell' type of stratagy to deny deny deny. Why

                        would I still be trying so hard, if I was a theif. Adobe won't even ask

                        where we live now. I guess they got confused, over a 27 year time span i

                        moved 4 times. Not out of round. The new widows is suppose to be able to

                        use "old software from previous additions. Cool i said, thinking I could

                        use quite alot of my old PURCHASED programs that are still kick ***.

                        Well.....Adobe has been sending me emails to pay 10 bucks for the cloud up

                        until here recently.

                        Then I get the hp. Every old software program is completely installed,

                        awaiting the codes. I enter codes. Then Adobe comes online immediately and

                        stops the install because, well what ever reason they could make up.

                        Asking for my password on a 10+ year old account is rediculas to say the

                        leaset.

                        S

                        • 9. Re: Switching license from a DOA computer
                          shellmscott Level 1

                          Hey Bob,

                          Please remember that this is BIG BUSINESS. Stock goes up only where there

                          are sales. No sales no money stock drops. People probably just give up and

                          buy a whole new stand alone product.

                          The only way to be safe 8s to file a complaint to the FTC. It's worked

                          before for me. Those who crush their own product, because they can, that's

                          all.

                          S

                          • 10. Re: Switching license from a DOA computer
                            Peru Bob Adobe Community Professional & MVP

                            Where did you purchase it?

                            Was it directly from Adobe?

                            What version?