Copy link to clipboard
Copied
Hi there, I have just purchased Creative Cloud and downloaded Lightroom but it won't launch no matter how many times I logged out and logged back in, as suggested on many forums. I did this in the app and in my online account as well, restarted the computer several times and the "open" button still won't react. This is very frustrating because I should be working on my photos tonight and I've paid for this. Can somebody please help?
Hi alexag,
You may try few things and check if that helps.
1. Reset Lightroom preferences. refer: Preference file and other file locations | Lightroom CC and 6
2. Try launching the application into another user account.
3. Uninstall Lightroom, restart machine and reinstall it. Download Photoshop Lightroom
Let us know if that helps.
Regards,
Mohit
Copy link to clipboard
Copied
I have a similar problem- the CC App button to [OPEN] Lightroom does not work. To click is no response what-so-ever.
My solution, and I can only suggest you try this- locate the Lightroom app ( Lightroom.exe for Windows ) and double-click to try and open Lr.
If this works, create a Shortcut link on the taskbar or desktop.
Copy link to clipboard
Copied
Hi alexag,
You may try few things and check if that helps.
1. Reset Lightroom preferences. refer: Preference file and other file locations | Lightroom CC and 6
2. Try launching the application into another user account.
3. Uninstall Lightroom, restart machine and reinstall it. Download Photoshop Lightroom
Let us know if that helps.
Regards,
Mohit