1 Reply Latest reply on Apr 6, 2017 2:58 PM by Sheena Kaul

    Missing clips & sound track

    cjane93

      Im working on a video & ive received multiple error messages for missing clips & missing sound track.  After my sound track went missing, the app stopped working with my iTunes library & I can't add music at all. Also, the app has perpetually been trying to back up a video for the past 8 hours and finally gave an error message saying it failed.

       

      Ive read other threads on here with similar issues and I've tried it all:

       

      signing out and logging back in

      updating the app

      deleting the app and redownloading (great advice guys, thanks, I lost all my video projects)

      creating a new adobe ID & then logging back into my own

       

      there is clearly something wrong with the app, please investigate and release an update to fix the problems.