17 Replies Latest reply on Apr 7, 2017 6:30 PM by Steve Grisetti

    Why can't I see my video moving? My screen is either all gray or permanent freeze frame?


      I recently had to get a new computer. I got to work on Adobe Premiere Elements almost immediately - both a new project and an old project.

      In both cases, I ran into glitches - either the video was pixelated or the background was missing. After working on it, I've got it stuck in an ugly position where the screen is either stuck on black or in permanent freeze-frame. By that, I mean even though I can hear the audio, the picture never moves (unless I click on another image).


      [Moderator: moved from non-technical forum Lounge to Premier Elements.]