if the screenshot was taken during a slowdown, it shows no cpu, ram or hd problem. was it taken during a slowdown?
and what about your graphics card performance?
have you tried updating your video cards drivers? have you tried with and without video card acceleration?
Hi kglad, we appreciate the response.
The screenshot showing resource use was mid-render. The video card use is represented by the red graph, showing fairly minimal use during the render. All of the video card drivers are up to date and running on their latest drivers which were released December 2016. Video acceleration was not enabled within the applications, but enabling it and re-rendering showed no real gain in performance. Looking through the spec requirements provided by Adobe for both Premiere and After Effects, it lists our video cards as being supported for acceleration. Regarding editing performance, changing between video acceleration and no acceleration also does not seem to improve scrubbing and playback performance, either. However, as expected, looking at resource use during a render with acceleration enabled does show higher GPU usage (see below). I have also included a screenshot of the errors that continue to occur, and even cause crashing. Doing a little research, it appears that the error talks about issues with video card compatibility.
Thanks again for the assistance!
PrPro doesn't use the GPU for "general" work very much. Exporting, for example ... unless there's a frame-size change, isn't something that uses much GPU. Frame-size changes, Lumetri, some of the other "GPU accelerated effects" are the ones that are helped by the GPU, and there's a list of them.
Bill Gehrke and several others here on the Hardware forum can give great assist on this sort of issue.