2 Replies Latest reply on Apr 3, 2017 11:04 PM by Derek Cross

    Photoshop CC Crash at the Opening

    gokayg48334324

      Hi

       

      i have a problem when ps is opening, after double click, when the inital ps loading screen comes, suddenly error appears and the programme has down.

       

      i've run as administartor but same problem still goes on

        • 1. Re: Photoshop CC Crash at the Opening
          Sebastian Bleak Adobe Community Professional

          Hi

          When I run into this, I try to uninstall and reinstall Ps. It also helps to remove your preferences. It's like a fresh start.

          Hope this helps!

           

          1 person found this helpful
          • 2. Re: Photoshop CC Crash at the Opening
            Derek Cross Adobe Community Professional

            Try trashing your Photoshop preferences, if you can't do it in Preferences because the application won't open, try this:

             

            Close and relaunch Photoshop, and IMMEDIATELY hold down Ctrl + Alt + Shift (Windows) or Cmd + Ctrl + Opt + Shift (Mac), and respond in the affirmative to the dialog asking if you really want to replace the preferences. You must be extremely fast on the keyboard (if you don’t see the confirmation prompt, you were too slow).

             

            You may need to do this a couple of times before getting the hang of it! 

            1 person found this helpful