2 Replies Latest reply on Apr 6, 2017 5:52 AM by julianm96161633

    Unable to download with ADE - license error

    julianm96161633

      I bought an ADE protected book on Google.

      The book gives an .acsm d/l file which I have tried adding to ADE 3.0 & 4.5.

      Every attempt to open the book with ADE fails with

      E_ADEPT_DOCUMENT_TOO_SHORT

      msg.

       

      acsm error.PNG

       

      I can see that ADE is 'correctly' activated to my id in the computer authorization dialog.

       

      I have waited over 1 month for google to provide a solution.  Finally they have just told me to come here  , I had already & seen comments saying use v.3 but I still can't get past this error.

      Any help appreciated.