4 Replies Latest reply on Apr 7, 2017 7:16 AM by Szalam

    After Effects error: Crash in progress <DBSync>

    vanessac4023073 Level 1

      Hi there,

       

      I've ran into this issue with Ae in just one project. There's nothing wrong with the file, because my team can open it, and there's nothing wrong with Ae, because I can open other projects. Slightly bizarre...

      issue.png

      I've attempted to delete my Ae preferences, reinstall Ae's latest version, tried to configure the project to windows 7 - and nothing stops this issue from popping up.

       

      The only answers I've found that I haven't tried are allowing access to internet using firewall (after effects error crash in progress. i can't launch After effects cc v.14). Has anyone found this useful? Or has this issue been identified and is there a better solution?

       

      About the issue:

      I'm working on Windows7, After Effects CC (2017) 14.0.1.

      The program crashes within 5 seconds of opening and loading assets.

       

      Let me know if you need more information help me solve this problem.