You would need to have CC for teams to be able to add Stock for teams.
It seems like you had individual subscriptions for both CC and Stock?
For more details please check:
I clicked on the adobe stock for teams and thought I was on the correct page and repurchased the plan. How can I switch my account to CC for teams?
PS. I have checked your FAQs and searched the site for a couple hours already and it didn't help.
Please contact support for assistance with cancelling your individual plan - Contact Customer Care
You can then sign up for CC for teams + Stock - Adobe Creative Cloud for teams | What is Creative Cloud for teams?
Thanks for the quick responses, I have contacted customer care 2x today via messages and that's when I came to the forums. My team members don't need access to the Creative Cloud and would just like to view through adobe stock and purchase images.
If you want each team member to be able to purchase images, they would each need to sign up for a Stock subscription.
Please check here for the full terms & conditions - Stock photos, royalty-free images, graphics, vectors & videos | Adobe Stock
Thanks Bev, I appreciate all of the links and have reviewed all of these before contacting you guys. I think you have answered my questions, but still a bit confused. I'm just wondering why it says you can have 1 stock account to share with up to 10 people on your team but you are suggesting that those 10 people would each have to subscribe to Stock?
When you purchase stock for teams, any team member will have access to the stock entitlement, however your team member must be assigned to some team license within the team. For instance if you have a member assigned to Creative Cloud for teams and another member assigned to a 40 image stock plan for teams, both users will have access to the 40 image credits for the team.
I appreciate the responses and not trying to give anyone a hard time, but it's still confusing. I believe I have to contact your customer team to switch my individual account to a team managed account. (Even though the 'team' won't be using the creative cloud, just Stock)
I talked with your online chat support a few weeks ago and they said it is possible to have individual CC subscription + Adobe Stock for teams (10 images/month). I even asked twice to be sure.
In my situation me and my coworkers have individual licences but wanted to share images as a team. We don't really need any extra 'team' features for CC so we didn't intend to change CC subscriptions to team.
Then I faced a problem while paying for Adobe Stock for teams (10img/mth), I got error every time I entered credit card data. I talked to support over phone and again no one mentioned this combination is not possible although I explained situation and asked specifically if this could be the reason for error. I was told it is a temporary problem with Adobe site, but after two weeks problem with payment still exists.
Perhaps it should be some kind of warning on team purchase page that I am not eligible to buy certain team products if I already have individual CC account?
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Apologies for the confusion caused Benjamin.
As EBQ said in post 7, only members who have been assigned a team license (CC and/or Stock) will have access to the Stock credits.
Good Morning Beverley,
I just want to clarify for your future knowledge that you were incorrect in what you said on your very first reply to me:
"You would need to have CC for teams to be able to add Stock for teams."
Instead of replying by copying links, it might be best to understand the questions being asked to answer the question correctly.
Benjamin is correct, that it is possible to have an individual CC license and have a Stock for teams, as I found out on the phone last night after talking to a couple of different Adobe reps.
Sorry for not being clear.
You can have a Teams account with just a Stock license and assign it to one user.
However, if you have a group of people that need to use this Stock subscription, then they each need to be a member of the Teams account, and the way to do that is to be assigned a license eg Creative Suite, Stock.
See EBQ's explanation in post 7.