Adobe XD latest update version:0.6.20.7 fails to install on Windows

[pimontazami]

I get the following error when I try to update or install Adobe XD (beta) on Windows 10 Pro 64bit. I tried to uninstall everything, remove all application and run Cleaner to clean everything up. I then launched only the installed for XD and get the same error. I really need to get this working at least to get my files open and recreate them in Illustrator or Photoshop.

Exit Code: 183

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 1 warnings(s)

FATAL: Error (Code = 183) executing in command 'RunProgramCommand' for package: 'UWPAssets', version:0.6.20.7

FATAL: Error occurred in install of package (Name: UWPAssets Version: 0.6.20.7). Error code: '183'

WARN: Program "C:\Program Files\Common Files\Adobe\Adobe XD\CSDKConfigurator.exe" failed with exit code: -1

-------------------------------------------------------------------------------------

[kglad]

make sure your os is compatible, Hardware and software requirements for installing, running, and using Adobe Experience Design.

if it is,Photoshop CC 2017 Exit Code:183

[pimontazami]

The hardware and software requirements are met and I was using the previous build of XD without any issues. It's this latest update that causes the installation problem.

I checked the permissions and it seems fine. I tried launching CC as admin and I am local admin on the system as well. I disabled the Symantec Virus Scan and emptied the temp folders before retrying. Here's the log from XD. I see the last lines have a couple of error:

Exception while loading hive "C:\Users\payam.montazami.NOVATEK\ntuser.dat" with ErrorCode 32.

As I mentioned, I did a complete reinstall and ran the cleaner tool as well. I really hope someone can help.

[Wed Apr  5 10:44:51 2017] Starting with : "C:\Program Files\Common Files\Adobe\Adobe XD\CSDKConfigurator.exe" "0.6.20.7" "Adobe.CC.XD" "adbxd.helper.app"

[Wed Apr  5 10:44:51 2017] Starting

[Wed Apr  5 10:44:51 2017] Successful get SELECT * FROM Win32_ComputerSystem.

[Wed Apr  5 10:44:51 2017] Successful get ComputerSystem row.

[Wed Apr  5 10:44:51 2017] Successful get UserName field.

[Wed Apr  5 10:44:51 2017] Current user is NTINT\payam.montazami.

[Wed Apr  5 10:44:51 2017] LookupAccountSid successful.

[Wed Apr  5 10:44:51 2017] ConvertSidToStringSid succeeded returning: S-1-5-21-2463094550-4202923634-3311494733-1108

[Wed Apr  5 10:44:51 2017] Current user SID is S-1-5-21-2463094550-4202923634-3311494733-1108

[Wed Apr  5 10:44:51 2017] fullpath is C:\Program Files\WindowsApps\Adobe.CC.XD_0.6.20.7_x64__adky2gkssdxte\CreativeSDKAppServiceClient.exe

[Wed Apr  5 10:44:52 2017] fullpath is C:\Program Files\WindowsApps\Adobe.CC.XD_0.6.20.7_x64__adky2gkssdxte\LogTransport2.exe

[Wed Apr  5 10:44:53 2017] fullpath is C:\Program Files\WindowsApps\Adobe.CC.XD_0.6.20.7_x64__adky2gkssdxte\amtlib.dll

[Wed Apr  5 10:44:53 2017] fullpath is C:\Program Files\WindowsApps\Adobe.CC.XD_0.6.20.7_x64__adky2gkssdxte\LogSession.dll

[Wed Apr  5 10:44:53 2017] fullpath is C:\Program Files\WindowsApps\Adobe.CC.XD_0.6.20.7_x64__adky2gkssdxte\VulcanMessage5.dll

[Wed Apr  5 10:44:54 2017] fullpath is C:\Program Files\WindowsApps\Adobe.CC.XD_0.6.20.7_x64__adky2gkssdxte\AdobePIP.dll

[Wed Apr  5 10:44:54 2017] fullpath is C:\Program Files\WindowsApps\Adobe.CC.XD_0.6.20.7_x64__adky2gkssdxte\updaternotifications.dll

[Wed Apr  5 10:44:55 2017] fullpath is C:\Program Files\WindowsApps\Adobe.CC.XD_0.6.20.7_x64__adky2gkssdxte\VulcanControl.dll

[Wed Apr  5 10:44:55 2017] Permission of files changed successfully

[Wed Apr  5 10:44:55 2017] For user : S-1-5-21-1865503948-4135074174-2032341845-1001 getting profile dir.

[Wed Apr  5 10:44:55 2017] Profile dir is : C:\Users\payam.montazami.PN-0009.

[Wed Apr  5 10:44:55 2017] For user : S-1-5-21-2463094550-4202923634-3311494733-1108 getting profile dir.

[Wed Apr  5 10:44:55 2017] Profile dir is : C:\Users\payam.montazami.NOVATEK.

[Wed Apr  5 10:44:55 2017] For user : S-1-5-21-2463094550-4202923634-3311494733-1108.bak getting profile dir.

[Wed Apr  5 10:44:55 2017] Profile dir is : C:\Users\payam.montazami.NOVATEK.

[Wed Apr  5 10:44:55 2017] For user : S-1-5-21-2463094550-4202923634-3311494733-1108 removing SOFTWARE\Classes\adbxd.helper.app.

[Wed Apr  5 10:44:55 2017] Deleted key does not exist. Can be safely ignored.

[Wed Apr  5 10:44:55 2017] For user : S-1-5-21-2463094550-4202923634-3311494733-1108_Classes removing SOFTWARE\Classes\adbxd.helper.app.

[Wed Apr  5 10:44:55 2017] Deleted key does not exist. Can be safely ignored.

[Wed Apr  5 10:44:55 2017] For user : S-1-5-21-1865503948-4135074174-2032341845-1001 that was not loaded but has profile at C:\Users\payam.montazami.PN-0009\ntuser.dat load user hive.

[Wed Apr  5 10:44:55 2017] Open classes...

[Wed Apr  5 10:44:55 2017] Remove old keys...

[Wed Apr  5 10:44:55 2017] Deleted key does not exist. Can be safely ignored.

[Wed Apr  5 10:44:55 2017] For user : S-1-5-21-2463094550-4202923634-3311494733-1108.bak that was not loaded but has profile at C:\Users\payam.montazami.NOVATEK\ntuser.dat load user hive.

[Wed Apr  5 10:44:55 2017] Exception while loading hive "C:\Users\payam.montazami.NOVATEK\ntuser.dat" with ErrorCode 32.

[Wed Apr  5 10:44:55 2017] Caught std::exception with reason Unknown exception.

[Wed Apr  5 10:44:55 2017] Closing

[kglad]

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[pimontazami · Accepted solution]

Thanks to the Adobe support we finally found a solution to this!!! I had to enable the default Administrator account that is disabled when you first install Windows 10. Once the user was enabled, I logged out and back into Windows as this Administrator user and retried the installation. Worked like a charm. My guess is that the XD beta leaves garbage in the temp folders or something and the update fails. In Either case it is finally resolved and I hope this helps others as well.

http://www.ghacks.net/2014/11/12/how-to-enable-the-hidden-windows-10-administrator-account/

[dswariorsg7836362]

thank you so much ! , it works for me after many unistallation, cleaning temp and reinstall I already install because of your answer

[rvd3pwipwip]

I managed to create and log in with the administrator account and still no luck. I got the very same issue and error message when I tried to install Xd. Adobe, it has been like this for months...