0 Replies Latest reply on Apr 5, 2017 6:36 AM by Leon Keller

    InDesign having trouble with CC Libraries

    Leon Keller

      Today I've had issues with InDesign not recognizing an eps file I have stored in CC Libraries. The image shows up in the link palette with the red dot. When I try to update the link (using the CC icon) I receive an error message: "Either the file does not exist, you do not have permission, or the file may be in use by another application".

      Screen Shot 2017-04-05 at 8.19.30 AM.png


      Even trying to relink from the CC Library or place a new instance of the file from the CC Library gives the same message.


      The CC app updated yesterday.

      I've tried signing out and logging back in. (Same results).

      If I double click the file in the CC Library, it does open in Illustrator.


      When I export the file I'm working on, the PDF shows white where there was transparency.


      This is a corporate logo, so it's used in a number of projects (as opposed to a seldom used file), so I know that it's been working in the past.


      I'm on a Mac OS 10.12.2. All CC apps I have are up to date.


      Anyone else have these issues or possible solutions?