6 Replies Latest reply on Apr 5, 2017 12:40 PM by Sue Garibaldi

    files from Draw to Ai not opening seamlessly?


      I was drawing designs on Draw and saving them to Illustrator on my desktop and all was going fine until recently when files stopped being received and opened automatically on Ai on my desktop but I have to find them under mobile creations and then when I try and download the file I get a message that "the file ... is in a format which cannot be placed" and then when I click on 'ok' the file is in fact opened?  I am just wondering why this is happening?