1 Reply Latest reply on Apr 6, 2017 4:42 AM by Mylenium

    Importing picture, video or making new composition crashes the program (CC 2017)


      IMPORTANT: These are my computer specs. Please read them just in case the problem is with the computer:


      Operating System

        Windows 7 Home Premium 64-bit SP1


        Intel Core i3 370M @ 2.40GHz

        Arrandale 32nm Technology


        4.00GB Single-Channel DDR3 @ 532MHz (7-7-7-20)


        Hewlett-Packard 144A (CPU)


        Generic PnP Monitor (1366x768@60Hz)

        Intel HD Graphics (HP)

        ATI Mobility Radeon HD 5470 (HP)

        CrossFire Disabled


        298GB Seagate ST9320423AS (SATA)  (I have 2.17GB left as of this post)

        1863GB Seagate Expansion Desk USB Device (USB (SATA)) (545GB left as of this post)

      Optical Drives

        hp DVD RW AD-7586H

        MagicISO Virtual DVD-ROM0000


        IDT High Definition Audio CODEC


      So, I got the Creative Cloud trial and I installed After Effects (2017). Then I open it, and create new composition. It makes a new composition, but then it freezes for a second, and then pops up with a message saying:


      "Adobe After Effects CC 2017.1 has stopped working", and says it's encountered a problem and said the typical "contact Microsoft" stuff.


      I then ran it as administrator, and opened a project I downloaded five years ago of a logo, and it seemed to be doing fine. Then I click new, import image, and import an image. Still working normally at this point. So I click play, and boom, 3 seconds of freeze, and then it crashes.


      I haven't altered the program in any way. Photoshop CC 2017 works completely fine, but not After Effects. If you have a fix or an answer, that would be gladly appreciated. Thanks!