1 Reply Latest reply on May 12, 2017 4:24 AM by meenakshin83966505

    Issue converting PDF's from right-clicking files

    itm70221616

      I am running into an issue where now, if I right-click on a word or excel file, and select convert to pdf,, I receive a window to select where I want to save the file, as expected, however, then it opens the file, then asks me where to save the file yet again, which never used to happen.  There have been no updates or changes to any system or software.

       

      I am using Office 2013 32-bit, running on windows 7 pro 64-bit

       

      So I'm hoping there is someone who knows how to resolve this issue?

        • 1. Re: Issue converting PDF's from right-clicking files
          meenakshin83966505 Adobe Employee

          Hi itm70221616,

           

          Sorry for the delay in response.

           

          I tried to replicate the issue. Right click on PDF and select convert to Adobe PDF.

          I get the save as window. On saving the file, it does open the excel file first but not the save window.

           

          Please try once to repair installation and check if the application is updated to the latest patch released.

          Launch the application and go to Help menu > Repair Installation and Check for updates.

          Check if you still get the save window two times.

           

          Could you please confirm the dot version of Adobe application you are using.

           

          Let us know if you need nay help.

           

          Regards,

          Meenakshi