12 Replies Latest reply on Apr 7, 2017 3:13 PM by SG...

    Can't get past the new "open/new" screen

    AUVPMJH

      I'm also unable to open any image when I right click, "open in photoshop" with an error.

       

      This is after I did the new download of the 2017 version of photoshop.

       

      I can't do anything past the error, or the new "open/new" option in the new version.

       

      Please advise.

       

      Thanks,

      -Michael

        • 1. Re: Can't get past the new "open/new" screen
          SG... Adobe Employee

          Hi,

           

          Can you post a screen capture of the error? And what OS version are you using? Did you have the previous Ps CC 2017.0.1 version working, or were you using Ps CC 2015.5?

           

          regards,

          steve

          • 2. Re: Can't get past the new "open/new" screen
            AUVPMJH Level 1

            Steve,

             

            I was unable to duplicate the error message. I'm only able to view this screen I've attached either by opening it, or by opening an image "open in photoshop". It has about a half second delay like it's wanting to go to the image chosen only to return to this screen.2017ps.png

            I believe I was using the 2015 version prior. I just uploaded the newest 2017 version today.

             

            Thanks,

            Michael

            • 3. Re: Can't get past the new "open/new" screen
              SG... Adobe Employee

              Hi Michael,

               

              Can you go to Help> System Info... and copy paste the text from that dialog into a reply?

               

              Also, try going to Edit> Preferences> General and turning on the option to 'Use Legacy "New Document" Interface (fourth option down on the left side). Click OK, then see if you get the familiar New dialog to display and work.

               

              thx,

              steve

              • 4. Re: Can't get past the new "open/new" screen
                AUVPMJH Level 1

                Steve,

                 

                Adobe Photoshop Version: 2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877  x64

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                   3D Studio 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”

                   Accented Edges 18.1.0 - from the file “Filter Gallery”

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                   Halftone Pattern 18.1.0 - from the file “Filter Gallery”

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                   MMXCore Routines 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “MMXCore”

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                   Multiprocessor Support 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “MultiProcessor Support”

                   Neon Glow 18.1.0 - from the file “Filter Gallery”

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                   Photocopy 18.1.0 - from the file “Filter Gallery”

                   Photoshop 3D Engine 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Photoshop3DEngine”

                   Photoshop Touch 14.0 - from the file “PSDX”

                   Picture Package Filter 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “ChannelPort”

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                   Plaster 18.1.0 - from the file “Filter Gallery”

                   Plastic Wrap 18.1.0 - from the file “Filter Gallery”

                   PLY 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”

                   PNG 18.1.0 - from the file “Standard MultiPlugin”

                   Pointillize 18.1.0 - from the file “Standard MultiPlugin”

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                   Portable Bit Map 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “PBM”

                   Poster Edges 18.1.0 - from the file “Filter Gallery”

                   PRC 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”

                   Radial Blur 18.1.0 - from the file “Standard MultiPlugin”

                   Radiance 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Radiance”

                   Range 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”

                   Render Color Lookup Grid 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Export3DLUT”

                   Reticulation 18.1.0 - from the file “Filter Gallery”

                   Ripple 18.1.0 - from the file “Standard MultiPlugin”

                   Rough Pastels 18.1.0 - from the file “Filter Gallery”

                   Save for Web 18.1.0 - from the file “Save for Web”

                   ScriptingSupport 18.1.0 - from the file “ScriptingSupport”

                   Shake Reduction 18.1.0 - from the file “Shake Reduction”

                   Shear 18.1.0 - from the file “Standard MultiPlugin”

                   Skewness 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”

                   Smart Blur 18.1.0 - from the file “Standard MultiPlugin”

                   Smudge Stick 18.1.0 - from the file “Filter Gallery”

                   Solarize 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Solarize”

                   Spaces 18.1.0 - from the file “Spaces”

                   Spatter 18.1.0 - from the file “Filter Gallery”

                   Spherize 18.1.0 - from the file “Standard MultiPlugin”

                   Sponge 18.1.0 - from the file “Filter Gallery”

                   Sprayed Strokes 18.1.0 - from the file “Filter Gallery”

                   Stained Glass 18.1.0 - from the file “Filter Gallery”

                   Stamp 18.1.0 - from the file “Filter Gallery”

                   Standard Deviation 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”

                   STL 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”

                   Sumi-e 18.1.0 - from the file “Filter Gallery”

                   Summation 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”

                   Targa 18.1.0 - from the file “Standard MultiPlugin”

                   Texturizer 18.1.0 - from the file “Filter Gallery”

                   Tiles 18.1.0 - from the file “Standard MultiPlugin”

                   Torn Edges 18.1.0 - from the file “Filter Gallery”

                   Twirl 18.1.0 - from the file “Standard MultiPlugin”

                   U3D 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”

                   Underpainting 18.1.0 - from the file “Filter Gallery”

                   Vanishing Point 18.1.0 - from the file “VanishingPoint”

                   Variance 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”

                   Virtual Reality Modeling Language | VRML 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”

                   Water Paper 18.1.0 - from the file “Filter Gallery”

                   Watercolor 18.1.0 - from the file “Filter Gallery”

                   Wave 18.1.0 - from the file “Standard MultiPlugin”

                   Wavefront|OBJ 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”

                   WIA Support 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “WIASupport”

                   Wind 18.1.0 - from the file “Standard MultiPlugin”

                   Wireless Bitmap 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “WBMP”

                   ZigZag 18.1.0 - from the file “Standard MultiPlugin”

                 

                 

                Optional and third party plug-ins: NONE

                 

                 

                 

                 

                Duplicate and Disabled plug-ins: NONE

                 

                 

                 

                 

                Plug-ins that failed to load: NONE

                 

                 

                Extensions:

                 

                 

                   com.adobe.inapp.purchase  2.7.122 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\purchase.html”

                   Recent Files  1.4.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_4_2_009\index.html”

                   Libraries  2.7.122 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html”

                   New Document  1.4.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_4_2_009\fnft.html”

                   Start  1.4.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_4_2_009\index.html”

                   com.adobe.experimentation.extension  2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.experimentation.extension\index.html”

                   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”

                   Export As  3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

                   Device Preview  1.3.1 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSPanel\panel.html”

                   Export As  3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

                   com.adobe.preview.loader  1.3.1 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSLoader\loader.html”

                 

                 

                Installed TWAIN devices: NONE

                • 5. Re: Can't get past the new "open/new" screen
                  AUVPMJH Level 1

                  I chose the "Use legeacy new document" and click ok and nothing changes.

                  • 6. Re: Can't get past the new "open/new" screen
                    SG... Adobe Employee

                    So Ctrl+N doesn't bring up any dialog or alert?

                    • 7. Re: Can't get past the new "open/new" screen
                      AUVPMJH Level 1

                      It brings up the "NEW" dialogue box. But, the screen image I sent to you earlier remains no matter what I choose or do.

                      • 8. Re: Can't get past the new "open/new" screen
                        SG... Adobe Employee

                        So when you try to create a new document, the Start workspace (that's what we call the view) doesn't go away, and you never get a blank document?

                         

                        What happens when you click on the Creative Cloud icon in your Task bar at the bottom? Is there an alert there?

                         

                        steve

                        • 9. Re: Can't get past the new "open/new" screen
                          AUVPMJH Level 1

                          Steve,

                           

                          That is correct. I never get a blank document.

                           

                          There was a red alert in the creative cloud, but, it might be for the other updates that I haven't started yet. No other indications showing once I open the CC icon.

                           

                          -Michael

                          • 10. Re: Can't get past the new "open/new" screen
                            SG... Adobe Employee

                            Hi,

                             

                            Very odd. Can you try to turn off the workspace and relaunch Ps? Back in Edit> Preferences> General... Show "Start" Workspace When No Documents Are Open, uncheck the option and click OK.

                             

                            steve

                            • 11. Re: Can't get past the new "open/new" screen
                              AUVPMJH Level 1

                              Steve,

                               

                              I did that. It got rid of the the Start workplace screen. But, I'm still unable to open an image or start a new blank document. Nothing happens on either command.2017ps2.png

                              • 12. Re: Can't get past the new "open/new" screen
                                SG... Adobe Employee

                                Hi,

                                 

                                I kicked up a Win7 SP1 machine here and I can create new documents on it. I don't see anything obvious from your system info, either. The video card driver does seems at bit old, so you may want to update that and see it if makes any difference. (Drivers | GeForce )

                                 

                                Another thing to try: 1) Quit Ps

                                2) Go to C:\Users\user_name\AppData\Roaming\Adobe\Adobe Photoshop CC 2017\Adobe Photoshop CC 2017 Settings and move that directory and its contents to your desktop

                                3) relaunch Ps

                                 

                                Maybe something in those prefs. is not quite right.

                                 

                                regards,

                                steve

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