3 Replies Latest reply on Apr 8, 2017 1:52 PM by Just Shoot Me

    LR5 is registered, can't find it in my Adobe ID-account, not possible to enter Serialnummer under Adobe ID

    patrickr1

      Hello,

       

      I have registered my LR5 by using same email-address as for my Adobe ID.

      But I can't see it into my Adobe ID-account.

       

      So I tried to enter the serialnumber in my Adobe ID-account directly.

       

      It wasn't possible under "Register an older product". It's shows the message that I should enter a  valid serialnumber.

       

      I'm confused because about 15 minutes ago, I was able to register LR5 via LR registration.

       

      Now it say's in my Adobe account ~ "not valid"..

       

      Maybe I do something wrong.

       

      I hope someone can help me.

       

      Many thanks,

      Patrick