1 Reply Latest reply on Apr 8, 2017 2:24 PM by Michael J. Hoffman

    Capture Library won't sync with desktop apps

    keiwansaunt@yahoo.com

      Capture Library won't sync with desktop apps

       

      [Moved out of the forum Lounge and into a product-specific, support forum - moderator]

        • 1. Re: Capture Library won't sync with desktop apps
          Michael J. Hoffman Adobe Community Professional

          Hi keiwansaunt,

           

          Can you provide a lot a lot more detail to help us help you?

           

          On the mobile side:

          1. What hardware platform?

          2. What OS version?

          3. What version of Capture?

          4. Are you signed in to your Adobe ID?

           

          On the desktop side:

          1. What hardware platform?

          2. What OS version?

          3. What CC app, and what exact version?

          4. Are you signed in to the same Adobe ID?

           

          On the web:

          1. Can you go to assets.adobe.com and sign in to see your Library items?

           

          Mike

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