1 Reply Latest reply on Apr 8, 2017 2:26 PM by ManiacJoe

    Hardware failure

    eleanorc52539688

      i have had a hardware failure and Apple have had to wipe my MacBoo. As a consequence I have lost Lightroom 5 which I purchased in 2014 after my previous laptop failed (with an earlier version of Lightroom).

      Do I have to now buy Lightroom 6 and start all over again with my photos or is there anyway I can retrieve the software I've already previously paid for. (I have the receipt for the order but not the serial number of the product and can't seem to find a way to contact Adobe).