5 Replies Latest reply on Apr 9, 2017 12:33 PM by Jao vdL

    Unable to sign into Lightroom Mobile

    gwarek Level 1

      Hi, when trying to sign in to Lightroom Mobile via the Lightroom desktop app for Windows, I am thrown back to the app after the login attempt - but without any change in status.

       

      I used to be able to log in and sync just fine. Now this doesn't work anymore.

       

      Can you offer some kind of support?

       

      I contacted Adobe support a week ago who told me rather curtly to go to the forums. I posted here a week ago in another thread and did not receive a response. As a paying subscriber it would be nice to hear from you so that I can finally sync photos to my phone, which is critical to me being able to share anything on Instagram for my company. Thank you.

        • 1. Re: Unable to sign into Lightroom Mobile
          wobertc Adobe Community Professional

          trying to sign in to Lightroom Mobile via the Lightroom desktop app for Windows

          First question- Do you subscribe to the Creative Cloud?

          Are you signed in with the Creative Cloud Desktop App?

          Do you have photos in a Lightroom Collection that is set to Sync with Mobile?

          Do you have mobile Sync turned on in the Identity Plate menu of Lightroom?

           

          What exactly are you trying to "Log In" to ?  And what device/computer are you working on?

          • 2. Re: Unable to sign into Lightroom Mobile
            gwarek Level 1

            1. Yes I'm subscribed to Creative Cloud

            2. I'm logged in via the Creative Cloud Desktop App

            3. I have several collections set to sync. These have actually synced to my mobile before this problem began.

            4. Not sure. When I go to that menu it says 'No options for Lightroom mobile identity plate.'

             

            I'm on my Windows desktop computer, trying to login by clicking the 'Get started with Lightroom mobile >' button and then going to Sign In so that I can sync. After filling out my correct email address and password in the popup window, I'm thrown back to the main app without signing in and without error.

            • 3. Re: Unable to sign into Lightroom Mobile
              Just Shoot Me Adobe Community Professional

              Is this on the same computer and the same install of the LR DTA or on a different computer and or a Re-install of LR on the same computer?

              • 4. Re: Unable to sign into Lightroom Mobile
                gwarek Level 1

                Same computer, same install. Haven't done any reinstalling...

                • 5. Re: Unable to sign into Lightroom Mobile
                  Jao vdL Adobe Community Professional & MVP

                  This is something Adobe support really should help you with as it is likely some issue in the CC account and therefore not something that us on the forum can help with. That said, try quitting Lightroom and signing out from the creative cloud app (in the little gear icon->Preferences and then signing back in. Now try if Lightroom will connect.