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I'm sorry that you are having trouble syncing fonts from Typekit!
> Then I have to open the CC App, which always needs to do a half hour update it seems.
The Creative Cloud desktop application does need to be running on your computer in order for the fonts to sync. If you use font sync regularly, try adding the Creative Cloud desktop application to the startup options on your computer, so that it will run automatically whenever you restart or after shutting down the computer for the night.
Once the Creative Cloud desktop application is running, all the fonts you have synced from Typekit should be listed in the Assets > Fonts tab (screenshot below) within a minute or two.
If you find that it's taking longer than that for the fonts to sync, or they still aren't available to InDesign once they show up in the Fonts tab, please make a note of time by the computer clock the next time this happens, i.e. you open the Creative Cloud desktop application at [time] and the fonts don't sync until [time].
Then send the sync log file from your computer with those two times to firstname.lastname@example.org, and our team can check for any issues that are slowing down your font sync. Here are instructions on where to find the logs on OS X and Windows:
> And also, why if I have synced the font on both of my computers does it keep unsycing?
This sounds related to not having the Creative Cloud desktop application running on the computer(s). If the problem persists with the Creative Cloud desktop application always running, please send some more details on what you see happening. The CC app is open, but the fonts disappear at random, for example, or something else?
Please feel free to email us (or post here) any screenshots to help explain the issue! Here are instructions on how to take a screenshot, in case you need them: http://www.take-a-screenshot.org/
I agree with the "nightmare" part. I'm only working on my files using InDesign on one machine, and yet, because I have used TypeKit fonts in those files, I'm constantly prompted with 'missing font' messages upon opening said files. Sometimes syncing the fonts works, but more often than not it doesn't. And, often, even when syncing the fonts works on opening a file, I'll still receive a 'fonts missing' error upon attempting to export the file to PDF and, here again, sometimes it works and other times it doesn't. The error messages aren't helpful, either, as they direct you to the Adobe Creative Cloud desktop app for "more information"—but there isn't any.
I've gotta say, Adobe are pretty fortunate that InDesign has no real competitors. If it did, very few people would put up with the poorly-implemented, inconvenient, bug-ridden mess that is TypeKit.
Ben from Typekit here. We're currently looking into this very issue. If you would like to help, you can reach out to us at: email@example.com and we'll ask for some diagnostic details.
We really don't like when this happens but need to gather more information to determine when/why it's happening. Feel free to reach out to our support anytime. We appreciate the feedback and help.
Thanks for your reply, which I have marked as correct.
Generally this is what needs to happen. I have to have Adobe CC app open on my computer and fonts available BEFORE opening InDesign. Otherwise it does not notice the synced fonts.
Unfortunately this usually involves a wait as Adobe CC keeps updating itself regularly. Today I had to wait for it to do the update twice. I think the internet connection was bad. Then I also had to open Typekit webpage and go to my synced fonts. I also had to wait several times for InDesign to open up, check if it had the fonts, no, so close again. Check Adobe CC app, check Typekit website. Make sure syncing is still turned on. Worry about why my synced fonts are not showing in Adobe CC app on the assets Fonts page. Still not showing but the final open of InDesign has worked. Finally no warning on fonts when I open the file I want to work on.
But my synced fonts are not showing in Adobe CC app on the assets Fonts page. Maybe this is not a problem? I can work on the file in peace now anyway.
It all only took around half an hour to get started on my work as a result.
This is a really painful process. I hope it gets better soon.
But thanks again for your help. Much appreciated.
Further follow up later on the same day.
My synced fonts were not showing in Adobe CC app on the assets Fonts page. It just had a link to go out to Typekit.
However the fonts were working OK in InDesign.
Later on I noticed that the Assets Fonts panel had changed. It now said Typekit is not turned on. Maybe it was turned off during the Adobe CC app update? Maybe this is why I keep having problems?
But the fonts were working in InDesign anyway.
So I guess from now on I will just have to check the Assets Fonts panel every time I open up Adobe CC cloud app. Maybe it switches off every time I shut down the computer? Maybe it switches off every time Adobe CC cloud app updates? Who knows. But I think this is at the root of the problem here and why I end up going around in circles every time I work on this damn document.
I'm sorry you ran into trouble here. I can shed some light of the issues you're seeing.
- Typekit will unsync fonts if the computer is restarted. This is because the background process that handles font sync is restarted. However, if you open the CC app, everything should re-sync immediately.
> Maybe it switches off every time Adobe CC cloud app updates?
Yes, this is the case. When the CC app is updating, the fonts will be unsynced and then when it is relaunched, they should sync again.
I hope this helps shed a little bit of light on what's happening. If the above isn't happening, feel free to drop us a line at: firstname.lastname@example.org and we can look into it further.
I'm glad I'm not the only one experiencing this ridiculous experience. Its a complete time waster. I applaud your patient explanation of the problem (I was less cordial in my email to Adobe).
Good luck to you.