10 Replies Latest reply on Apr 12, 2017 1:55 PM by peterjbh

    Lightroom cc won't start

    peterjbh Level 1

      My copy of Lightroom has stopped working. The program appears in the process list for a few seconds, then disappears. No splash screen. This is on Windows 10

      So far I've tried:

      Signing out of creative Cloud and back in again (signing out and then starting Lightroom causes it to ask about signing in, but it then falls over)

      Reinstalling Lightroom

      Reinstalling or repairing most of C++ redistributable - from 2015 back to 2010. I've not tackled 2008 or 2005 because there are 11 bits of 2008 and 9 of 2005 and I'm worried I'll break something else if I uninstall any of it.

      The application error log gives the following:

      Faulting application name: lightroom.exe, version: 6.9.0.10, time stamp: 0x58b68ac4

      Faulting module name: ucrtbase.dll, version: 10.0.14393.0, time stamp: 0x578997b5

      Exception code: 0xc0000409

      Fault offset: 0x000000000006ea1e

      Faulting process ID: 0x22ec

      Faulting application start time: 0x01d2b1754ab25e47

      Faulting application path: C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe

      Faulting module path: C:\WINDOWS\System32\ucrtbase.dll

      Report ID: cd35fb06-5cd0-45b3-a4b9-6b739539c2b4

       

      Any suggestions what to try next?