1 Reply Latest reply on Apr 11, 2017 7:26 AM by sanyamt

    Indesign, Photoshop and Illustrator crash when loading a large file

    karenl77588415

      We have a win 7 computer with 32GB ram and Xeon processor. When our Marketing lady opens her files in these 3 programs she gets the hour glass and then program is non responding and after a few minutes it either loads and works or crashes and she has to start again.

       

      Is this a Video Card issue? She has a Nvidia QUADPRO K620

       

      Thanks

      Zoltan