3 Replies Latest reply on May 24, 2017 5:45 PM by Kevin-Monahan

    Audio output problems

    mjrice14

      I am using Sennheiser Momentum M2 bluetooth headphones. However I get this issue even when using a separate pair of headphones through the audio jack. Sound from the monitor's speaker works fine.

       

      When I connect the headphones to the computer, audio works fine anywhere else on the system. When I start up After Effects the audio switches to 1 channel and only plays in the left headphone. The audio quality also becomes very poor and crackly when this happens making it impossible to use. I'm attaching screenshots that show the system audio in MIDI setup with 2 channels, but After Effects only showing left.

       

      System Specs:

      macOS Sierra 10.12.2

      iMac 27inch Late 2013

      Processor 3.5 GHz i7

      16GB MHz DDR3

      GeForce GTX 780M

       

      After Effects CC 2017

      Screen Shot 2017-04-10 at 4.28.43 PM.pngScreen Shot 2017-04-10 at 4.29.03 PM.png