5 Replies Latest reply on Apr 10, 2017 5:01 PM by gener7

    Unable to use 3d features

    jonaa31865915

      Hi, I'm not able to use 3d in cs56 extended. It used to work fine but know it gives an error that says "The 3d features require that use graphics processor is enabled in the performance preferences your video card must meet the mínimum requirements and you may need to check that your driver is working correctly"

      thanx any help is appreciated

        • 1. Re: Unable to use 3d features
          davescm Adobe Community Professional

          Hi

          Is "Use Graphics Processor" enabled in Preferences Performance?

           

           

          Dave

          • 2. Re: Unable to use 3d features
            jonaa31865915 Level 1

            Hello

            I can't select it. When I try it shows under description that the video

            card needs to be upgraded even if I was able to use it before.

            • 3. Re: Unable to use 3d features
              davescm Adobe Community Professional

              You have not provided any system details so we can only give you generic advice . See link below on graphics troubleshooting.

              Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

               

              One thought though. Has there been a graphics driver update around the time when it stopped working? If so , can you roll back?

               

              Dave

              • 4. Re: Unable to use 3d features
                jonaa31865915 Level 1

                I thought it was something to do with some of the updates (general updates)

                that might changed the setting, so I restore the system to the earliest day

                possible and it didn't work.

                 

                here's the info

                Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                x32

                Operating System: Windows 7 64-bit

                Version: 6.1

                System architecture: Intel CPU Family:6, Model:15, Stepping:13 with MMX,

                SSE Integer, SSE FP, SSE2, SSE3

                Physical processor count: 2

                Processor speed: 1995 MHz

                Built-in memory: 4086 MB

                Free memory: 2094 MB

                Memory available to Photoshop: 3255 MB

                Memory used by Photoshop: 60 %

                Image tile size: 128K

                Image cache levels: 4

                OpenGL Drawing: Disabled.

                OpenGL Drawing Mode: Basic

                OpenGL Allow Normal Mode: False.

                OpenGL Allow Advanced Mode: False.

                OpenGL Allow Old GPUs: Not Detected.

                Video Card Vendor: Intel

                Video Card Renderer: Intel 965/963 Graphics Media Accelerator

                Display: 1

                Display Bounds:=  top: 0, left: 0, bottom: 800, right: 1280

                Video Card Number: 2

                Video Card: Mobile Intel(R) 965 Express Chipset Family

                OpenCL Unavailable

                Driver Version: 8.15.10.1930

                Driver Date: 20090923000000.000000-000

                Video Card Driver: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32

                Video Mode:

                Video Card Caption: Mobile Intel(R) 965 Express Chipset Family

                Video Card Memory: 384 MB

                Video Rect Texture Size: 2048

                Video Card Number: 1

                Video Card: Mobile Intel(R) 965 Express Chipset Family

                OpenCL Unavailable

                Driver Version: 8.15.10.1930

                Driver Date: 20090923000000.000000-000

                Video Card Driver: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32

                Video Mode: 1280 x 800 x 4294967296 colores

                Video Card Caption: Mobile Intel(R) 965 Express Chipset Family

                Video Card Memory: 384 MB

                Video Rect Texture Size: 2048

                Serial number: Tryout Version

                Application folder: C:\Program Files (x86)\Adobe Photoshop

                CS6\App\Photoshop\

                Temporary file path: C:\Users\ADMINI~1\AppData\Local\Temp\

                Photoshop scratch has async I/O enabled

                Scratch volume(s):

                  Startup, 232,8G, 177,9G free

                Required Plug-ins folder: C:\Program Files (x86)\Adobe Photoshop

                CS6\App\Photoshop\Required\

                Primary Plug-ins folder: not set

                Additional Plug-ins folder: not set

                 

                Installed components:

                   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112

                   ACE.dll   ACE 2012/06/05-15:16:32   66.507768   66.507768

                   adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

                   AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0

                   AdobeOwl.dll   Adobe Owl 2012/06/26-12:17:19   4.0.95   66.510504

                   AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

                   AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

                   adobe_caps.dll   Adobe CAPS   6,0,29,0

                   AGM.dll   AGM 2012/06/05-15:16:32   66.507768   66.507768

                   ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56

                   aif_core.dll   AIF   3.0   62.490293

                   aif_ocl.dll   AIF   3.0   62.490293

                   aif_ogl.dll   AIF   3.0   62.490293

                   amtlib.dll   AMTLib   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16

                2012 18:00:00)   1.000000

                   ARE.dll   ARE 2012/06/05-15:16:32   66.507768   66.507768

                   AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830

                66.26830

                   AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

                   Bib.dll   BIB 2012/06/05-15:16:32   66.507768   66.507768

                   BIBUtils.dll   BIBUtils 2012/06/05-15:16:32   66.507768   66.507768

                   boost_date_time.dll   DVA Product   6.0.0

                   boost_signals.dll   DVA Product   6.0.0

                   boost_system.dll   DVA Product   6.0.0

                   boost_threads.dll   DVA Product   6.0.0

                   cg.dll   NVIDIA Cg Runtime   3.0.00007

                   cgGL.dll   NVIDIA Cg Runtime   3.0.00007

                   CoolType.dll   CoolType 2012/06/05-15:16:32   66.507768   66.507768

                   data_flow.dll   AIF   3.0   62.490293

                   ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082

                66.490082

                   FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433

                66.145433

                   filter_graph.dll   AIF   3.0   62.490293

                   hydra_filters.dll   AIF   3.0   62.490293

                   icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22

                   Build gtlib_3.0.16615

                   icudt40.dll   International Components for Unicode 2011/11/15-16:30:22

                Build gtlib_3.0.16615

                   image_compiler.dll   AIF   3.0   62.490293

                   image_flow.dll   AIF   3.0   62.490293

                   image_runtime.dll   AIF   3.0   62.490293

                   JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

                   libeay32.dll   The OpenSSL Toolkit   0.9.8g

                   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)

                   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r)

                Fortran Compiler   10.0

                   LogSession.dll   LogSession   2.1.2.1640

                   mediacoreif.dll   DVA Product   6.0.0

                   MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

                   msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195

                   msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1

                   msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1

                   msvcp71.dll   Microsoft® Visual Studio .NET   7.10.3077.0

                   msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195

                   msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1

                   msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1

                   msvcr71.dll   Microsoft® Visual Studio .NET   7.10.3052.4

                   msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195

                   msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1

                   pdfsettings.dll   Adobe PDFSettings   1.04

                   Photoshop.dll   Adobe Photoshop CS6   CS6

                   Plugin.dll   Adobe Photoshop CS6   CS6

                   PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (32 bit)   3.0.0.383

                 

                   PSArt.dll   Adobe Photoshop CS6   CS6

                   PSViews.dll   Adobe Photoshop CS6   CS6

                   SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

                   ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082

                66.490082

                   shfolder.dll   Microsoft(R) Windows (R) 2000 Operating System

                5.50.4027.300

                   ssleay32.dll   The OpenSSL Toolkit   0.9.8g

                   tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010,

                0406

                   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0,

                2010, 0406

                   TfFontMgr.dll   FontMgr   9.3.0.113

                   TfKernel.dll   Kernel   9.3.0.113

                   TFKGEOM.dll   Kernel Geom   9.3.0.113

                   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113

                   WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build

                0.17112   0.17112

                   wu3d.dll   U3D Writer   9.3.0.113

                 

                 

                Required plug-ins:

                 

                   3D Studio 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                   Accented Edges 13.0

                   ADM 3.11x01

                   Angled Strokes 13.0

                   Bas Relief 13.0

                   BMP 13.0

                   Camera Raw 7.4

                   Chalk & Charcoal 13.0

                   Charcoal 13.0

                   Chrome 13.0

                   Cineon 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                   Collada 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                   Color Halftone 13.0

                   Colored Pencil 13.0

                   CompuServe GIF 13.0

                   Conté Crayon 13.0

                   Craquelure 13.0

                   Crop and Straighten Photos 13.0.1 (13.0.1 20120808.r.519

                2012/08/08:21:00:00)

                   Crop and Straighten Photos Filter 13.0

                   Crosshatch 13.0

                   Crystallize 13.0

                   Cutout 13.0

                   Dark Strokes 13.0

                   De-Interlace 13.0

                   Dicom 13.0

                   Diffuse Glow 13.0

                   Displace 13.0

                   Dry Brush 13.0

                   Eazel Acquire 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                   Entropy 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                   Extrude 13.0

                   FastCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                   Fibers 13.0

                   Film Grain 13.0

                   Filter Gallery 13.0

                   Flash 3D 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                   Fresco 13.0

                   Glass 13.0

                   Glowing Edges 13.0

                   Google Earth 4 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                   Grain 13.0

                   Graphic Pen 13.0

                   Halftone Pattern 13.0

                   HDRMergeUI 13.0

                   IFF Format 13.0

                   Ink Outlines 13.0

                   JPEG 2000 13.0

                   Kurtosis 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                   Lens Flare 13.0

                   Liquify 13.0

                   Maximum 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                   Mean 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                   Measurement Core 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                   Median 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                   Mezzotint 13.0

                   Minimum 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                   MMXCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                   Mosaic Tiles 13.0

                   Multiprocessor Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                   Neon Glow 13.0

                   Note Paper 13.0

                   Ocean Ripple 13.0

                   OpenEXR 13.0

                   Paint Daubs 13.0

                   Palette Knife 13.0

                   Patchwork 13.0

                   Paths to Illustrator 13.0

                   PCX 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                   Photocopy 13.0

                   Photoshop 3D Engine 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                   Pinch 13.0

                   Pixar 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                   Plaster 13.0

                   Plastic Wrap 13.0

                   PNG 13.0

                   Pointillize 13.0

                   Polar Coordinates 13.0

                   Portable Bit Map 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                   Poster Edges 13.0

                   Radial Blur 13.0

                   Radiance 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                   Range 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                   Reticulation 13.0

                   Ripple 13.0

                   Rough Pastels 13.0

                   Save for Web 13.0

                   ScriptingSupport 13.0.1

                   Shear 13.0

                   Skewness 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                   Smart Blur 13.0

                   Smudge Stick 13.0

                   Spatter 13.0

                   Spherize 13.0

                   Sponge 13.0

                   Sprayed Strokes 13.0

                   Stained Glass 13.0

                   Stamp 13.0

                   Standard Deviation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                   Sumi-e 13.0

                   Summation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                   Targa 13.0

                   Texturizer 13.0

                   Tiles 13.0

                   Torn Edges 13.0

                   Twirl 13.0

                   U3D 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                   Underpainting 13.0

                   Variance 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                   Water Paper 13.0

                   Watercolor 13.0

                   Wave 13.0

                   Wavefront|OBJ 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                   WIA Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                   Wind 13.0

                   Wireless Bitmap 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                   ZigZag 13.0

                 

                Optional and third party plug-ins: NONE

                 

                Plug-ins that failed to load: NONE

                 

                Flash: NONE

                Installed TWAIN devices: NONE

                • 5. Re: Unable to use 3d features
                  gener7 Adobe Community Professional & MVP

                  Basically, you need 512 MB min of Video ram for CS6

                   

                  When 13.0.0 (CS6 base version) was released, it would take less, but after an upgrade, Adobe put in the 512 MB restriction.

                   

                  You might clean uninstall and reinstall the base version and not upgrade, but that's just a poor workaround.

                   

                  You have a very old system and getting a more up to date one will work.