3 Replies Latest reply on Apr 28, 2017 8:45 AM by flyingj481

    adobe connect connection test error

    rohamiran

      Hi!

      I have a problom with adobe connect connection test (step 2).

      (My adobe connect version is 9.5 and my server OS is windows server 2008 R2 SP1)

       

      adobe error.jpg

      I've searched about it and I've found this two post but it didn't help:

       

      Meeting Connection Test Page Fails at Step Two

       

      Connect Meeting Test failed

       

      Could you please help me solve that?

       

      Thanks.

        • 1. Re: adobe connect connection test error
          flyingj481 Adobe Community Professional (Moderator)

          The URL that you obsured is very short. Are you sure that is the valid URL to your meeting server(s)? By comparison, Adobe's hosted servers look like this:

           

           

          As to why it failed, it is likely one of two scenarios.

           

          1. Your AMS application is not running on your Connect server. This is probably less likely, but if this the issue, you can spend a lot of time chasing your tail trying to troubleshoot things.
          2. You have a firewall issue between you and the Connect server. This would be a policy that blocks RTMP traffic over port 1935 and RTMPS traffic over port 443.
          1 person found this helpful
          • 2. Re: adobe connect connection test error
            rohamiran Level 1

            flyingj481  wrote

             

            The URL that you obsured is very short. Are you sure that is the valid URL to your meeting server(s)? By comparison, Adobe's hosted servers look like this:

             

             

             

            Thanks for the reply.

            You were right. The url was very short, so I checked it and I found out that I haven't put "FQDN"  completely in (Adobe Connect Configuration--Application settings--server settings--Host Mappings--External Name).

            Thank you again dear "@flyingj481". Your reply was a vey great help.

            • 3. Re: adobe connect connection test error
              flyingj481 Adobe Community Professional (Moderator)

              Great! Glad it was an easy fix.