7 Replies Latest reply on Apr 15, 2017 1:32 PM by Millerjs

    2017CC Crash Problem

    Millerjs Level 1

      Strange. Booted PSD this morning and program is crashing as soon as you try to work. It's not hanging on open and I am not getting a the crash window. Checked preferences, reloaded program, ran windows scan and still stuck. Here is the report. Any help would be appreciated - dead in the water.

       

       

      Faulting application name: Adobe Spaces Helper.exe, version: 0.0.0.0, time stamp: 0x58c11b5f

      Faulting module name: libcef.dll, version: 3.2924.1537.0, time stamp: 0x584a4ed5

      Exception code: 0xc0000005

      Fault offset: 0x0000000000147fc5

      Faulting process id: 0x1bd0

      Faulting application start time: 0x01d2b23c5876fdd1

      Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-ins\Spaces\Adobe Spaces Helper.exe

      Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-ins\Spaces\libcef.dll

      Report Id: d8459460-1e2f-11e7-8259-b4b52fe05606

        • 1. Re: 2017CC Crash Problem
          SG... Adobe Employee

          Hi,

           

          What Win version are using? Did you install the 18.1 update that was posted last week, or is this 18.0.1?

           

          regards,

          steve

          • 2. Re: 2017CC Crash Problem
            Millerjs Level 1

            Running Windows 7 Pro. I do not see an update in the history that ran last week. Running a check for updates right now to see - will get back when I get the update.

             

            Thanks!

            • 3. Re: 2017CC Crash Problem
              jbm007 Adobe Community Professional

              libcef.dll that is from Chromium Embedded Framework architecture, responsible for everything in audio and video.

               

              Make sure your video driver and audio driver are up to date

              • 4. Re: 2017CC Crash Problem
                SG... Adobe Employee

                Another thing to try if you don't get locked out first. Launch Ps, then go to Help> System Info... and copy the text in there.

                 

                And, have you tried launching Ps via double click on a PSD?

                 

                regards,

                steve

                • 5. Re: 2017CC Crash Problem
                  Millerjs Level 1

                  I found an issue. Somehow windows has not been auto updating. Last update received was 11 weeks ago. I manually set it to update and it's still waiting so left it for overnight. Will get back as soon as it's fully updated.

                   

                  Thanks again for the assistance

                  • 6. Re: 2017CC Crash Problem
                    Millerjs Level 1

                    Still having trouble. Updated the Windows System and fixed that problem. Made sure all drivers are updated. Photoshop is running and not crashing but some of the features are not working and when I close the document it crashes.

                     

                    I checked others programs and everything is fine. Premiere is running with 4 layers of video so the card seems fine.

                     

                    Here is the lastest crash log and the help log from PSD

                     

                    Thanks again for help.

                     

                     

                    The program Photoshop.exe version 18.1.0.207 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

                    Process ID: 1028

                    Start Time: 01d2b61f648e8de3

                    Termination Time: 188

                    Application Path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

                    Report Id:

                     

                    Adobe Photoshop Version: 2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877  x64

                    Number of Launches: 6

                    Version: 7 SP1

                    System architecture: Intel CPU Family:6, Model:13, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading

                    Physical processor count: 4

                    Logical processor count: 8

                    Processor speed: 3591 MHz

                    Built-in memory: 16311 MB

                    Free memory: 2 MB

                    Memory available to Photoshop: 14532 MB

                    Memory used by Photoshop: 70 %

                    History Thumbnails: Enabled.

                    Touch Bar: Enabled.

                    Alias Layers: Disabled.

                    Modifier Palette: Disabled.

                    Highbeam: Enabled.

                    Image tile size: 1024K

                    Image cache levels: 4

                    Font Preview: Medium

                    TextComposer: Latin

                    Display: 1

                    Display Bounds: top=0, left=0, bottom=1080, right=1920

                    OpenGL Drawing: Enabled.

                    OpenGL Allow Old GPUs: Not Detected.

                    OpenGL Drawing Mode: Advanced

                    OpenGL Allow Normal Mode: True.

                    OpenGL Allow Advanced Mode: True.

                    AIFCoreInitialized=1

                    AIFOGLInitialized=1

                    OGLContextCreated=1

                    • 7. Re: 2017CC Crash Problem
                      Millerjs Level 1

                      It's running. Reload from scratch again, cleaned pref files and it going.

                       

                      Thanks for all the help.