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Hi robm44 and welcome to the RH community.
Check out this link on the options for calling webhelp which may give you some pointers. To be honest it may just be a case of your helpdesk having a list of URLs.
Take a look in Snippets on my site. There is something there that will help Support create an email with a link built in.
Cheers for the tips - i'll definitely use the mail this topic idea!
Just one problem - i have been looking at the calling webhelp page on the grainge website - mainly the using webpages and using map ids. However i haven't been able to get any of them to work - i think it is beacuse my RH files are split into a number of folders so my explorer can't find the exact links. Would this cause problems?
try turning on the BugHunter feature in RH and see if that offers any clue as to what is going on. The fact that the files are in different folders should not make any difference provided the project's alias file is referring to them.
We have over 4000 pages of guidance in our main guide. What we have done is put a footer at the bottom of each page that shows the file number (small text). When an accuracy checker is pointing one of the users to the action they should have taken they quote the file numbers. Users can then use the search to find each of the pages that have been quoted.
It was easier for us to do this than ask the accuracy officers to quote multiple page titles.
Don't know if this is something that would work for you or not.
Thanks for the idea NianNorth - i think something like that would work.
Just a quick question. Did you go through every page putting in the file numbers? Or did you do this automatically? As far as i can see there is no autotext function (like the one used by microsoft word) in RoboHelp, so i am bit stuck on how to actually add the file numbers to the 1500+ topics in my project, any guidance would be greatly appreciated...