17 Replies Latest reply on Apr 17, 2017 12:02 AM by Laubender

    Exporting Business Card

    W1984F Level 1

      https://adobeid.services.adobe.com/verify/en_US/G1VRPFYR3D6RZBJ6C22QM0MMRCHello,

       

      I am trying to export business cards i have created on Adobe InDesign CC 2017. Every time i export it the business card appear blank!

       

      If i export as JPG the image stays it is only when i do Adobe PDF.

       

      I have never had trouble before? What is going on?

       

      Please help

        • 1. Re: Exporting Business Card
          BarbBinder Adobe Community Professional

          Hard to say. We'll need some more info on your workflow. Here's the basic setup:

          1. Create the 3.5" x 2.5" card in InDesign
            InDesign CCss_026.png
          2. File > Export to Adobe PDF (Print) and set up your export options
          3. Open in Acrobat or Reader
            Acrobat Pro DCss_001.png

           

          What is different in your workflow? And what does the Export to Adobe PDF dialog box look like (share a screen shot so that we can see your settings).

          1 person found this helpful
          • 2. Re: Exporting Business Card
            W1984F Level 1

            The pdf file will start as if nothing is wrong (you can see the business card, logo, and details) and then just disappear after about 2-5 seconds. No error dialog pops up or anything.

            • 4. Re: Exporting Business Card
              Eternal Warrior Adobe Community Professional

              What happens when you go to print? does it print a blank card or have the logo?

              • 5. Re: Exporting Business Card
                Eternal Warrior Adobe Community Professional

                Also as BarbBinder pointed out: How are you exporting the PDF and what are the PDF export settings?

                1 person found this helpful
                • 6. Re: Exporting Business Card
                  BarbBinder Adobe Community Professional

                  Well, it makes sense to look at your export options dialog box. (File > Export > Adobe PDF (Print) and then grab a screen shot.)

                   

                  But if the process is just stopping, I wonder if it was an incomplete installation and you need to reinstall Adobe Acrobat?

                  • 7. Re: Exporting Business Card
                    W1984F Level 1

                    Unfortunately it prints i blank!

                    • 8. Re: Exporting Business Card
                      W1984F Level 1

                       

                      Description

                          [Based on '[High Quality Print]'] Use these settings to create Adobe PDF documents for quality printing on desktop printers and proofers.  Created PDF documents can be opened with Acrobat and Adobe Reader 5.0 and later.

                      PDF Preset: [High Quality Print] (modified)

                      Compatibility: Acrobat 5 (PDF 1.4)

                      Standards Compliance: None

                      General

                          Pages: All

                          Spreads: Off

                          View: Default

                          Layout: Default

                          Full Screen: Off

                          Generate Thumbnails: Off

                          Optimize PDF: On

                          Create Acrobat Layers: N/A

                          Export Layers: All Layers

                          Include Bookmarks: Off

                          Include Hyperlinks: Off

                          Export Nonprinting Objects: Off

                          Export Visible Guides and Baseline Grids: On

                          Create Tagged PDF: On

                          Interactive Elements: Include Appearance

                      Compression

                          Color Images

                              Bicubic Downsample at: 300 ppi

                              for images above: 450 ppi

                              Compression: Automatic

                              Tile Size: N/A

                              Quality: Maximum

                          Grayscale Images

                              Bicubic Downsample at: 300 ppi

                              for images above: 450 ppi

                              Compression: Automatic

                              Tile Size: N/A

                              Quality: Maximum

                          Monochrome Images

                              Bicubic Downsample at: 1200 ppi

                              for images above: 1800 ppi

                              Compression: CCITT Group 4

                         Compress Text and Line Art: On

                          Crop Image Data to Frames: On

                      Marks and Bleeds

                          Crop Marks: On

                          Bleed Marks: On

                          Registration Marks: Off

                          Color Bars: Off

                          Page Information: Off

                          Page Mark Type: Default

                          Weight: 0.25 pt

                          Offset: 0p6

                          Use Document Bleed Settings: On

                          Bleed Top: 1p6

                          Bleed Bottom: 1p6

                          Bleed Left: 1p6

                          Bleed Right: 1p6

                          Include Slug Area: Off

                      Output

                          Color Conversion: No Color Conversion

                          Destination: N/A

                          Profile Inclusion Policy: Include Tagged Source Profiles

                          Simulate Overprint: N/A

                          Output Intent Profile Name: N/A

                          Output Condition: N/A

                          Output Condition Identifier: N/A

                          Registry Name: N/A

                      Advanced

                          Subset Fonts Below: 100%

                          Omit PDF: Off

                          Omit EPS: Off

                          Omit Bitmap Images: Off

                          Transparency Flattener Preset: N/A

                          Ignore Spread Overrides: N/A

                          Display Title: File Name

                          Language: English: USA

                      Security

                          N/A

                      Warnings

                        

                      • 9. Re: Exporting Business Card
                        Eternal Warrior Adobe Community Professional

                        Hmm ok... Can you give us a few screenshots of your Export to PDF settings? What version of Acrobat are you using?

                         

                        Example below:

                         

                        2017-04-12_21-54-20.png

                        • 10. Re: Exporting Business Card
                          Eternal Warrior Adobe Community Professional

                          Ok if you do a quick save as >" "Test.indd >  strip out all personal information such as email telephone and address and replace it with random keyboard strokes... can you then save and share via dropbox (or such) both the InDesign file such as it is as well as an Exported as PDF version of the Test so that we can examine this properly?

                           

                          Best,

                           

                          EW

                           

                          1 person found this helpful
                          • 11. Re: Exporting Business Card
                            BarbBinder Adobe Community Professional

                            Unfortunately it prints i blank!

                             

                            Does this mean you don't even see the screen shots Eternal Warrior is showing you after selecting File > Export to Adobe PDF (Print)? In that case, reinstall Acrobat.

                            • 12. Re: Exporting Business Card
                              Eternal Warrior Adobe Community Professional

                              So just to update you both BarbBinder -

                               

                              W1984F shared his INDD test file that i asked him to create.

                               

                              Whilst I didn't have the fonts used installed - I was able to produce a PDF test which showed some interesting things...

                               

                              Firstly... To the eye it looked like a blank PDF as per the example provided in post 3 BUT I noticed I am able to highlight and select the text which has somehow been rendered invisible... Copy and Pasting into word proved there was actually text there...

                               

                              See below:

                               

                              2017-04-12_22-31-59.png

                               

                              SO I'm starting to suspect it is actually something with the way the INDD file has been set up or something I am missing with regards to export options.

                               

                              NOT Acrobat...

                               

                              OR Perhaps the rectangle layer is doing something weird?

                               

                              As its now quite late over here I don't know if I have time to investigate further.

                              If you haven't solved this BarbBinder when I wake I will keep investigating.

                               

                              All the best,

                               

                              EW.

                               

                              P.s. you can share the dropbox link also with Barb via PM (she is a moderator so is trustworthy )

                              3 people found this helpful
                              • 13. Re: Exporting Business Card
                                BarbBinder Adobe Community Professional

                                Hi W1984F and Eternal Warrior:

                                 

                                It's the dieline image. I copied the green page's contents, and pasted it in a new file. The image looks transparent in InDesign but opaque in Acrobat. And it's on top so it is covering up everything else. Hence the white background with the text underneath.

                                 

                                In InDesign:

                                InDesign+CCss_007.png

                                 

                                In Acrobat:

                                Acrobat+Pro+DCss_001.png

                                So in the original file, I opened Window > Layers and clicked the eyeball for the dieline layer to hide it in the entire document.

                                 

                                In InDesign:

                                InDesign+CCss_008.png

                                 

                                In Acrobat:

                                Acrobat+Pro+DCss_002.png

                                 

                                I can't tell you what was wrong with the dieline image because it wasn't included, but I can tell you that it was just pretending to be transparent. I don't think you need it but if you do, chat with your printer about how to handle it.

                                 

                                ~Barb

                                 

                                [Images have had redaction applied by Moderator]

                                1 person found this helpful
                                • 14. Re: Exporting Business Card
                                  Eternal Warrior Adobe Community Professional

                                  Sorry BarbBinder - Since that file was sent via PM and the details in the images looked legitimate I went ahead and redacted the information down. It still explains what was wrong and how to make it right.

                                   

                                  Maybe I'm playing it safer than necessary but just thought this wise!

                                   

                                  Glad this got solved though!

                                   

                                  Best wishes,

                                   

                                  EW

                                   

                                   

                                  2 people found this helpful
                                  • 15. Re: Exporting Business Card
                                    BarbBinder Adobe Community Professional

                                    Thank you for that!  I was so focused on the file, I didn't consider the information that I was also sharing.

                                    • 16. Re: Exporting Business Card
                                      W1984F Level 1

                                      Thank you BarbBinder and Eternal Warrior. Yes, please do not use the images on the public forum. I sincerely appreciate the help!

                                      • 17. Re: Exporting Business Card
                                        Laubender Adobe Community Professional & MVP

                                        Hi together,

                                        I'm a little late here…

                                         

                                        I ask myself why one is using a placed vector graphic for a dieline.

                                        I would prefer a vector path editable in InDesign where the stroke is set to overprint and a spot color is assigned.

                                         

                                        One could open the graphic if it was EPS or PDF with Adobe Illustrator and copy/paste the path to InDesign.


                                        Or one could recreate the graphic in InDesign using a rectangle with rounded corners.

                                        Or with a combination of circles, a rectangle and the pathfinder tools, if the "roundness" of the corners cannot be achieved exactly with the rounded corners feature.

                                         

                                        Regards,
                                        Uwe