3 Replies Latest reply on Apr 13, 2017 10:12 AM by Szalam

    Problemas de conversion

    danielo64509226

      Hola!

       

      Acabo de instalar el After Effects 2017 y al intentar abrir un "template" me sale un error diciendo que hay problemas de conversion. De esta forma desaparecen varios archivos y el programa no funciona correctamente. Tiene alguien alguna soluccion?

        • 1. Re: Problemas de conversion
          Szalam Adobe Community Professional & MVP

          Can you please copy and paste the exact text of the error message to the forum?

          Also, some of this information would be helpful.

          • 2. Re: Problemas de conversion
            danielo64509226 Level 1

            Hi,

             

            I got following message: "After Effects: this project must be converted from version 10.5 (Windows 64). The original file will be unchanged." And then i got this: "Unable to connect to Typekit. Missing fonts cannot be resolved at this time."

            • 3. Re: Problemas de conversion
              Szalam Adobe Community Professional & MVP

              The first message is just letting you know that the file you are opening was created with an older version of After Effects. To prevent you from writing over it (for compatibility reasons), After Effects is going to make you save any changes to a new file.

               

              This is not a problem at all. It's just letting you know that you should save it with a new name.

               

              The second message indicates that you're not connected to Creative Cloud so it can't use TypeKit to resolve font differences. It is likely that the project you are opening uses fonts that you do not have currently installed. If you are connected to your Creative Cloud account, TypeKit can find replacement fonts for you so things look the exact same. Otherwise, you can just pick whatever fonts you want for any text layers.

               

              Again, this isn't a big problem. You should still be able to open and work with the project. The only downside is that the fonts will be different.