4 Replies Latest reply on May 19, 2017 12:09 AM by corintography

    Lightroom Mobile Offline not working on Android (iOS OK)

    corintography Level 1

      I have a number of photos that are in collections synced to lightroom cloud (around 100,000).

      These photos are visible through the lightroom web interface and I can access them on my iOS and Android devices.


      The issue i'm having is with saving these for offline review and all relate to the Android experience.

      I have multiple devices to test with and my iOS (iPad Air 2 128GB) has no problem saving offline and using later and downloading them for offline happens very fast compared to Android (talking minutes vs days)


      On my Android tablet (ASUS Zenpad S 8.0) I go through the offline syncing steps and it takes DAYS to download them (which i tolerate) but even after waiting for it to sync and be "up to date" the next time i am offline (or place the device in airplane mode) it is unable to load the files for review. This device is using the MicroSD card for storage (128GB). It also has 64GB internal storage.


      I am happy to take a diagnostic log but want to make sure i am capturing the right information.

        • 1. Re: Lightroom Mobile Offline not working on Android (iOS OK)
          josiekleinitz Level 1

          Did you find a solution? I've not tried LR mobile on an iOS device yet, but I am having all sorts of issues trying to use the app on my Samsung Galaxy Note 10.1 (2014 edition), that also has additional storage.


          When I was working online the whole process was very, painstakingly slow. Thinking it would be faster to work offline with the images downloaded, I decided to try working offline. It took two days to initally sync and download 1,200 photos. Now not all of the images will load properly, often showing me a blank or white screen instead. If I try multiple times, occasionally the image will load. If the image does load the only thing I seem to be able to edit is the white balance. No other changes seem to register.


          I purchased this package with plans to edit my photos during my commute to work. Instead all I can do is look at some of them occassionally. It is very disappointing.

          • 2. Re: Lightroom Mobile Offline not working on Android (iOS OK)
            Mohit Goyal Adobe Employee (Admin)

            Hi corintography,


            Please check is there any pending updates for Lightroom mobile app on the Andriod device? It should be V 2.3.3




            • 3. Re: Lightroom Mobile Offline not working on Android (iOS OK)
              josiekleinitz Level 1

              Hi Mohit,


              I'm running V 2.3.3 on my device.





              • 4. Re: Lightroom Mobile Offline not working on Android (iOS OK)
                corintography Level 1

                Hi Josie,


                I spent considerable time over a few weeks with Adobe Support, the logged into my computer and tried all sorts of things but in the end I had to remove all my collections, uninstall the app and resync (again paiiiinfully slow). I'm using v2.3.3 and LR desktop has been updated twice throughout this with no change.


                I've stopped using LR Mobile on Android as even after i wiped it i'd say the sync is about 4 times slower than on an iOS device (don't get me wrong its still ridiculously slow on iOS (I have a 100Mbps connection). Opening a collection is always a collection of grey squares that load after a few minutes and it's hit and miss if offline actually works.


                On iOS the sync in faster, the grey squares only appear for a short time and i've been happily triaging images this way with no sync issues.


                When my subscription is due i will definitely reconsider renewal if things haven't improved as we are paying Adobe good money and the experience does not work well currently. Also annoyed they announced a price increase on a product that has not been fully developed.