3 Replies Latest reply on Apr 14, 2017 8:11 AM by Szalam

    Ae Get Crushed, not working! NEED HELP! *Urgent*

    Yanm Level 1

      Hi,

       

      I am using After Effect on my laptop, window 10.

      It was working fine three days ago but somehow it is not working now.

      Previously, it showed the Ae was crushed and not working anymore.

      I have tried to reinstall the software again and again.

      And now it shows me like below,

      error.JPG

      I need help with this because I have an assignment due soon and I needa get it done with Ae!

      May anyone please help?

       

      Thanks!!!!!

        • 1. Re: Ae Get Crushed, not working! NEED HELP! *Urgent*
          Zulkifar Level 2

          No idea. You can try to delete the preferences.

          Hold these keys while opening after effects:

          Control+Alt+Shift

          • 2. Re: Ae Get Crushed, not working! NEED HELP! *Urgent*
            Yanm Level 1

            The problem is solved with the help of Adobe Live Chat. Thanks to Yash

             

            He suggested me to clean uninstallation of the whole Adode things and reinstall it.

            Here are the steps I would like to share and help who has the same problem.

            ------------------------------------------------------------------------------------------ ---------------

            Please perform the steps mention below:-

            For Windows:

             

            Uninstall ALL Adobe product(s) from "Control Panel\All Control Panel Items\Programs and Features"

            Then follow the below steps:

             

            Run the Adobe Cleaner Tool-- https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

             

            Go to RUN (Windows key+R) and go to the following locations to delete files that are marked *.

            %temp%

            C:\Program Files\Adobe*

            C:\Program Files\Common Files\Adobe*

            C:\Program Files (x86)\Adobe*

            C:\Program Files (x86)\Common Files\Adobe*

            C:\ProgramData\Adobe*

            C:\Users\<user_name>\AppData\Roaming\Adobe*

            C:\Users\<user_name>\AppData\Roaming\com.adobe.*

            C:\Users\<user_name>\AppData\Local\Adobe*

            C:\Users\<user_name>\AppData\LocalLow\Adobe*

             

            ~ Registry Keys ~

            *Please take backup of the registry and delete the backup once everything seems to be working fine.

            HKEY_LOCAL_MACHINE\SOFTWARE\Adobe

            HKEY_CURRENT_USER\Software\Adobe

             

            Then click here to install the desktop app-

            http://www.adobe.com/in/creativecloud/desktop-app.html

            ------------------------------------------------------------------------------------------ ---------------

            The steps are by Yash. Thanks Yash!

            1 person found this helpful
            • 3. Re: Ae Get Crushed, not working! NEED HELP! *Urgent*
              Szalam Adobe Community Professional & MVP

              Thank you for sharing the solution.