Branching into a new discussion
I apologize for the trouble but did you check in your spam folder for the email sent by Adobe?
Adobe did send out the expiration email to all the customers about their credits.
Thanks for responding Sheena.
It is unusual that it would have gone to spam, but not unlikely that I deleted it thinking it was unimportant.
I cant locate the email on my system, but I can check my backups. Can you advise when the email was sent approx. and the email address that would have sent it?
The same happened to me, they never informed me of the expiration of the account and now I have lost more than 30 credits that had in my account, what I can do to recover them? because I am feeling stolen, I need that they give back my credits to me for at least Days to be able to use them, I always check my spam folder and I never received any mail from you reporting the expiration. I am very attentive to your solution. (And by the way there are no licenses for my region so the solution can not be that I buy a license to recover them)
Thanks for your time Sheena, I won't be bothering Customer Care as I have cancelled my Adobe CC plan.