6 Replies Latest reply on May 24, 2017 5:05 PM by Kevin-Monahan

    After Effects CC and Premiere  Pro CC won't open....

    Cobalt30

      A few months ago there was a Windows 10 update, since then AE and Premiere  won't open and I have limited functionality in Photoshop and Illustrator.  Photoshop and Illustrator open if I run them as administrator, but I can't drag and drop images directly into the programs from my desktop.  AE and Premiere won't open even as admin, and I get these warnings at launch. 

       

      AE_warning2.PNG

      AE_warning1.PNG

      AE_warning3.PNG

       

      I've uninstalled and re-installed a few times with no success.  I think it's either graphics card related or permissions.  Either way it's frustrating.

       

      I've contacted Adobe Support, and looked on line with no real solutions other than the one I'm using to get Photoshop to work.  I've had this computer for almost 3 years, and have always kept it up to date with no issues.  Luckily I haven't needed to use either programs for the last little while, but I would like everything to be working as it was.

       

      My computer specs are:

      Windows 10 Pro

      Version: 1607

      Processor: lntel(R) Core(TM) i7-4820K CPU @ 3.70GHz 3.70 GHz

      Ram: 16 GB

      Graphics: NVIDIA 980GTX

       

       

      Anyone have any ideas?

       

      Cheers,.

       

      Kris.