I have Elements 12, which is on a Mac computer.
Usually the programme works with no problems at all, but about six weeks ago, every time I used the crop tool, the photograph I was working on disappeared. I could get the photo back, but i could not crop the photo. This lasted for about two days and then seemed to right itself. Good, I thought. However about ten days ago this Crop problem re-occurred and I cannot seem to get the problem to go away.
Any ideas anyone?
Reset the crop tool. To do that, look for an icon on the tool's option bar. I think that in PSEv.12 it is a little triangle, top left. If it is not there in your version, look for a box with lines in it, bottom right. Click on the icon to reset.
If this does not fix it, reset preferences to default via Edit>Preferences>General