This question comes up very often. Did you search in this forum for this certain issue? There might be some answers.
Please try to clear all the files uploaded on your host side and reupload the site.
Let us know if that works.
HI...thank you for your help this morning. However, I hope that someone at
Adobe can look into this problem. A web tech guy that owns the GoDaddy site
was able to look at it, clear the cache and all files, and have me upload
again to the site. It still did not work. He had a backup of the old site
and restored it for me.
I had tried to upload the old version of the site too, with the new version
of Muse. It did not work...the result was the same. You could only see the
background browser image. Even though the site works in BC, it will not
upload correctly on GoDaddy. The web tech is doing me a big favor by
restoring the old site, and he says he will also set me up with a test site
through the same server with GoDaddy for us to try and detect the problem.
He might be able to do this in a few days when he has time, but it is a big
He did say that it might have something to do with permissions, but he was
still unable to make it function. He mumbled something about the site have
commas in strange places and files missing....
I am now scared to update any of my websites with the new version of Muse.
This was a very serious issue that I was very lucky to have this web tech
guy helping me with.
I hope to hear further word from Adobe about this soon.
On Thu, Apr 13, 2017 at 12:55 PM, ankushr40215001 <firstname.lastname@example.org>
I understand your concern and sincerely apologize for your frustration.
We are still in process of removing this bug, however, lets try to see what is it causing your issue.
Can you please ask the tech guy to create a new folder of your GoDaddy host with all the permissions and reupload the site?
I think he was looking at all that. I don't think he has time right at the
moment, perhaps in a few days he said he could create a new test site for
me to upload and he might see what the issue is. He did me a great favor
already by restoring the old website. I don't know this guy, he is a
relative of my client.
Right now, the main site seems to be OK, but it doesn't show up on an
Perhaps someone at Adobe could upload my site to a test site on GoDaddy,
and see what the problem is.
Hope to hear more from you soon,
On Fri, Apr 14, 2017 at 11:24 AM, ankushr40215001 <email@example.com>