1 Reply Latest reply on Apr 13, 2017 5:56 AM by Steve Grisetti

    crash while opening folders to add media

    joesb71261226

      Hello,

      having problems with Premiere Elements 14 NL-version, when trying to add media from 'files and folders'.

      As soon as I click that option, PE will crash with the info that the program doesn't work anymore.

       

      Am using win7, 32 bits, 16Gb ram (or whatever win7 will use), checked for over 2o hours by memtest 86+, as far as I know all drivers are updated.

      Bios, videocard (Geforce GTX 750 Ti 2Gb ddr5), soundcard, network, win7, virusscan Kaspersky, all up-to-date.

       

      Inspecting the error I have found:

      name of the error module HSL.DLL, version 14.0.0.0

      exceptioncode: 0xc0000005

      error offset: 0x00282a53

      id error proces: 0x17e8.

       

      Have this problem for more than three weeks now.

      It is difficult for me to add info to a web-based application since FireFox has troubles too, keeping stable long enough to post a message.

       

      Hope you can give me some direction where to find a solution for this crashes.

       

      Thank you for sharing time with this problem.

        • 1. Re: crash while opening folders to add media
          Steve Grisetti Adobe Community Professional

          It could be that the program is overwhelming your 32 bit system. (As I'm sure you know, a 32-bit operating system won't be able to access more than 4 gigs of RAM, so all of that extra RAM isn't giving you much more power.) This is further indicated by the fact that even FireFox browsing is affected.

           

          What processor are you running? How much free, clean, freshly defragmented space is on your hard drive?