4 Replies Latest reply on Apr 13, 2017 9:55 AM by Akash Sharma

    Lightroom 5.7 Suddenly Won't Allow Import


      Opened and loaded up my Lightroom 5.7 for first time in a week or so:

      -Previous folder I had been working on came up fine. Even fiddled with a few jpegs in that existing folder: all worked fine.

      -Went to Import a new folder and I keep getting a pop up box say: "Adobe Photoshop LIghtroom 64 Bit has stopped working" and I can not continue.


      I have restarted my Desktop PC several times with no improvement.


      PC is Dell XPS 8300 a few years old. I-7, Very 'clean', powerful and no crap on system.

      Windows 7 with all updates.


      Lightroom 5.7 licensed, not CC.

      My Lightroom system stats:

      Lightroom version: 5.7 [991162]

      License type: Perpetual

      Operating system: Windows 7 Home Premium Edition

      Version: 6.1 [7601]

      Application architecture: x64

      System architecture: x64

      Logical processor count: 8

      Processor speed: 3.3 GHz

      Built-in memory: 8174.4 MB

      Real memory available to Lightroom: 8174.4 MB

      Real memory used by Lightroom: 509.1 MB (6.2%)

      Virtual memory used by Lightroom: 476.8 MB

      Memory cache size: 6.1 MB

      Maximum thread count used by Camera Raw: 4

      System DPI setting: 96 DPI

      Desktop composition enabled: Yes

      Displays: 1) 1920x1080, 2) 1920x1080

      Application folder: C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7

      Library Path: C:\Users\Bub\Pictures\Lightroom\Lightroom 5 Catalog.lrcat

      Settings Folder: C:\Users\Bub\AppData\Roaming\Adobe\Lightroom

      Installed Plugins:

      1) Behance

      2) Canon Tether Plugin

      3) Facebook

      4) Flickr

      5) Leica Tether Plugin

      6) Nikon Tether Plugin

      Config.lua flags: None

      Adapter #1: Vendor : 1002

          Device : 6758

          Subsystem : 121028

          Revision : 0

          Video Memory : 1008

      AudioDeviceIOBlockSize: 1024

      AudioDeviceName: Speakers (USB Audio Device)

      AudioDeviceNumberOfChannels: 2

      AudioDeviceSampleRate: 44100

      Build: Uninitialized

      CardID: 26456

      Direct2DEnabled: false

      GPUDevice: D3D

      MaxTexture2DSize: 8192

      OGLEnabled: true

      Renderer: AMD Radeon HD 6670

      ShaderModel: 11.1

      Vendor: AMD

      VendorID: 4098

      Version: 1002:6758:121028:0000


      Any quick tips how to get LR running properly so I can Import Photos?

      Thank You, David