Lightroom 5.7 Suddenly Won't Allow Import

[davidp55766746]

Opened and loaded up my Lightroom 5.7 for first time in a week or so:

-Previous folder I had been working on came up fine. Even fiddled with a few jpegs in that existing folder: all worked fine.

-Went to Import a new folder and I keep getting a pop up box say: "Adobe Photoshop LIghtroom 64 Bit has stopped working" and I can not continue.

I have restarted my Desktop PC several times with no improvement.

PC is Dell XPS 8300 a few years old. I-7, Very 'clean', powerful and no crap on system.

Windows 7 with all updates.

Lightroom 5.7 licensed, not CC.

My Lightroom system stats:

Lightroom version: 5.7 [991162]

License type: Perpetual

Operating system: Windows 7 Home Premium Edition

Version: 6.1 [7601]

Application architecture: x64

System architecture: x64

Logical processor count: 8

Processor speed: 3.3 GHz

Built-in memory: 8174.4 MB

Real memory available to Lightroom: 8174.4 MB

Real memory used by Lightroom: 509.1 MB (6.2%)

Virtual memory used by Lightroom: 476.8 MB

Memory cache size: 6.1 MB

Maximum thread count used by Camera Raw: 4

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Displays: 1) 1920x1080, 2) 1920x1080

Application folder: C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7

Library Path: C:\Users\Bub\Pictures\Lightroom\Lightroom 5 Catalog.lrcat

Settings Folder: C:\Users\Bub\AppData\Roaming\Adobe\Lightroom

Installed Plugins:

1) Behance

2) Canon Tether Plugin

3) Facebook

4) Flickr

5) Leica Tether Plugin

6) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 1002

    Device : 6758

    Subsystem : 121028

    Revision : 0

    Video Memory : 1008

AudioDeviceIOBlockSize: 1024

AudioDeviceName: Speakers (USB Audio Device)

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 44100

Build: Uninitialized

CardID: 26456

Direct2DEnabled: false

GPUDevice: D3D

MaxTexture2DSize: 8192

OGLEnabled: true

Renderer: AMD Radeon HD 6670

ShaderModel: 11.1

Vendor: AMD

VendorID: 4098

Version: 1002:6758:121028:0000

Any quick tips how to get LR running properly so I can Import Photos?

Thank You, David

[Akash Sharma]

Hi David,

I see your Lightroom 5 is not updated to the latest version available 5.7.1.

Please update to the latest version from Help>>Updates menu.

Thanks,

Akash

[davidp55766746]

Hi Akash, That was the first thing I did, when I tried to Import...

I ran Update then, and just ran it again. Pop up box says: "Your Software is up to date. No updates are available at this time."

[davidp55766746 · Accepted solution]

Just ran a Compatibility Update via Right Click on LR Icon on my screen: under Security, I found the Compatibility option.

Hit Windows 7, Apply, OK...it ran for a split second.

Reopened my LR and it is now Working! Import is available.

No idea why it glitched...thanks for your response and maybe my stumbled upon 'fix' will help others.

Thank You, motordavid

[Akash Sharma]

Download and install this patch Adobe - Lightroom : For Windows : Adobe Photoshop Lightroom 5.7.1

~Akash