Audio muted - have to switch from built in output to headphones every time

[ggulick]

Hi,

I have a problem with Adobe CC 2017, on a 2013 27" iMac with Aplatronix HX101 bluetooth headphones, where every time I open the program the audio is muted until I switch back and forth from built-in output to my bluetooth headphones. By default it looks ok (see image below), but won't work until I switch to built-in and then back.

[Szalam]

Please confirm you are running version 14.1.0 of After Effects.

If so, please file a bug report.

[ggulick]

Thanks Szalam for responding! I am running 14.1.0.57, I have filed a bug report.

[Szalam]

This sounds like a really frustrating issue and I wish I had further troubleshooting suggestions for you, but I can't think of anything to try myself. Have you tried contacting Adobe support? They are usually pretty decent at weird technical things like this.

[ggulick]

I will!! Thanks so much!  : )

[Kevin-Monahan]

Hi ggulick,

What did Support end up doing for you? Did they help you solve the issue? Let us know.

Thanks,
Kevin