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Frequent Crashing after Photoshop CC 2017 and 2017.1 update.

Community Beginner ,
Apr 15, 2017 Apr 15, 2017

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Never happened to me before. Anyone can figure out what's wrong from this error log? Cause I sure can't (I only posted the relevant thread)

Process:               Adobe Photoshop CC 2017 [14388]

Path:                  /Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/MacOS/Adobe Photoshop CC 2017

Identifier:            com.adobe.Photoshop

Version:               18.1.0 (18.1.0.207)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           Adobe Photoshop CC 2017 [14388]

User ID:               501

Date/Time:             2017-04-15 23:13:40.643 +0700

OS Version:            Mac OS X 10.11.6 (15G31)

Report Version:        11

Anonymous UUID:        E526A9DB-F2C5-7CD1-BA58-9A23070A3D9D

Sleep/Wake UUID:       CADC4632-723A-41A7-A7B1-29E07E940CF3

Time Awake Since Boot: 28000 seconds

Time Since Wake:       12000 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGBUS)

Exception Codes:       KERN_PROTECTION_FAILURE at 0x000000011c52cf48

Exception Note:        EXC_CORPSE_NOTIFY

VM Regions Near 0x11c52cf48:

    mapped file            000000011c30c000-000000011c3eb000 [  892K] r--/rwx SM=COW 

--> __TEXT                 000000011c3eb000-000000011c537000 [ 1328K] r-x/rwx SM=COW  /Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Frameworks/IMSLib.dylib

    __DATA                 000000011c537000-000000011c546000 [   60K] rw-/rwx SM=COW  /Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Frameworks/IMSLib.dylib

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0   MMXCore                       0x000000011a908200 0x11a8a1000 + 422400

1   com.adobe.Photoshop           0x0000000107e91b17 0x10755d000 + 9653015

2   com.adobe.Photoshop           0x0000000107ea581f 0x10755d000 + 9734175

3   com.adobe.Photoshop           0x0000000107d22ffd 0x10755d000 + 8151037

4   com.adobe.Photoshop           0x00000001081dd52a 0x10755d000 + 13108522

5   com.adobe.Photoshop           0x0000000107621e2a 0x10755d000 + 806442

6   com.adobe.Photoshop           0x00000001075fa420 0x10755d000 + 644128

7   com.adobe.Photoshop           0x00000001075fa4e9 0x10755d000 + 644329

8   com.adobe.Photoshop           0x000000010949ca6d 0x10755d000 + 32766573

9   com.apple.Foundation          0x00007fff9c011dec __NSFireTimer + 95

10  com.apple.CoreFoundation      0x00007fff97b46b94 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20

11  com.apple.CoreFoundation      0x00007fff97b46823 __CFRunLoopDoTimer + 1075

12  com.apple.CoreFoundation      0x00007fff97b4637a __CFRunLoopDoTimers + 298

13  com.apple.CoreFoundation      0x00007fff97b3d871 __CFRunLoopRun + 1841

14  com.apple.CoreFoundation      0x00007fff97b3ced8 CFRunLoopRunSpecific + 296

15  com.apple.HIToolbox           0x00007fff96f73935 RunCurrentEventLoopInMode + 235

16  com.apple.HIToolbox           0x00007fff96f7376f ReceiveNextEventCommon + 432

17  com.apple.HIToolbox           0x00007fff96f735af _BlockUntilNextEventMatchingListInModeWithFilter + 71

18  com.apple.AppKit              0x00007fff9a380df6 _DPSNextEvent + 1067

19  com.apple.AppKit              0x00007fff9a380226 -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 454

20  com.adobe.Photoshop           0x000000010949b765 0x10755d000 + 32761701

21  com.apple.AppKit              0x00007fff9a374d80 -[NSApplication run] + 682

22  com.adobe.Photoshop           0x000000010949c882 0x10755d000 + 32766082

23  com.adobe.Photoshop           0x000000010949dbd8 0x10755d000 + 32771032

24  com.adobe.Photoshop           0x00000001075fbf3d 0x10755d000 + 651069

25  com.adobe.Photoshop           0x000000010797324f 0x10755d000 + 4285007

26  com.adobe.Photoshop           0x00000001079734d9 0x10755d000 + 4285657

27  libdyld.dylib                 0x00007fff9e0465ad start + 1

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Adobe
Adobe Employee ,
Apr 15, 2017 Apr 15, 2017

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Thank you for reporting. We are looking at this issue.

As a test could you disable the MMX core plug-in.

Go to:

/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/Plug-ins/Extensions/MMXCore.plugin

and rename it to

/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/Plug-ins/Extensions/~MMXCore.plugin

Also.

- Does this happen at random times, or when you work on specific documents.

- Which tools are you using when the crash occurs

- Is your GPU on or off (in Performance preferences)

Jesper

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Community Beginner ,
Apr 17, 2017 Apr 17, 2017

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Disabling MMXCore worked for a while but it started crashing again. To answer you questions:

1. Random times, any document whether new or old. Crash frequency goes up exponentially until I restart
2. No specific tools, no pop-up dialogue, no spinning volleyball of doom, nothing. Just goes off then tells me it crashed.
3. GPU is on.

I'll be trying CC 2015.5 for a while and see if it crashes there. Will report if it does. As of now, this issue is not resolved.

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