2 Replies Latest reply on Apr 17, 2017 4:48 AM by nickyinprogress

    Frequent Crashing after Photoshop CC 2017 and 2017.1 update.

    nickyinprogress

      Never happened to me before. Anyone can figure out what's wrong from this error log? Cause I sure can't (I only posted the relevant thread)

       

       

      Process:               Adobe Photoshop CC 2017 [14388]

      Path:                  /Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/MacOS/Adobe Photoshop CC 2017

      Identifier:            com.adobe.Photoshop

      Version:               18.1.0 (18.1.0.207)

      Code Type:             X86-64 (Native)

      Parent Process:        ??? [1]

      Responsible:           Adobe Photoshop CC 2017 [14388]

      User ID:               501

       

      Date/Time:             2017-04-15 23:13:40.643 +0700

      OS Version:            Mac OS X 10.11.6 (15G31)

      Report Version:        11

      Anonymous UUID:        E526A9DB-F2C5-7CD1-BA58-9A23070A3D9D

       

      Sleep/Wake UUID:       CADC4632-723A-41A7-A7B1-29E07E940CF3

       

      Time Awake Since Boot: 28000 seconds

      Time Since Wake:       12000 seconds

       

      System Integrity Protection: enabled

       

       

      Crashed Thread:        0  Dispatch queue: com.apple.main-thread

       

       

      Exception Type:        EXC_BAD_ACCESS (SIGBUS)

      Exception Codes:       KERN_PROTECTION_FAILURE at 0x000000011c52cf48

      Exception Note:        EXC_CORPSE_NOTIFY

       

       

      VM Regions Near 0x11c52cf48:

          mapped file            000000011c30c000-000000011c3eb000 [  892K] r--/rwx SM=COW 

      --> __TEXT                 000000011c3eb000-000000011c537000 [ 1328K] r-x/rwx SM=COW  /Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Frameworks/IMSLib.dylib

          __DATA                 000000011c537000-000000011c546000 [   60K] rw-/rwx SM=COW  /Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Frameworks/IMSLib.dylib

       

       

      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

      0   MMXCore                       0x000000011a908200 0x11a8a1000 + 422400

      1   com.adobe.Photoshop           0x0000000107e91b17 0x10755d000 + 9653015

      2   com.adobe.Photoshop           0x0000000107ea581f 0x10755d000 + 9734175

      3   com.adobe.Photoshop           0x0000000107d22ffd 0x10755d000 + 8151037

      4   com.adobe.Photoshop           0x00000001081dd52a 0x10755d000 + 13108522

      5   com.adobe.Photoshop           0x0000000107621e2a 0x10755d000 + 806442

      6   com.adobe.Photoshop           0x00000001075fa420 0x10755d000 + 644128

      7   com.adobe.Photoshop           0x00000001075fa4e9 0x10755d000 + 644329

      8   com.adobe.Photoshop           0x000000010949ca6d 0x10755d000 + 32766573

      9   com.apple.Foundation          0x00007fff9c011dec __NSFireTimer + 95

      10  com.apple.CoreFoundation      0x00007fff97b46b94 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20

      11  com.apple.CoreFoundation      0x00007fff97b46823 __CFRunLoopDoTimer + 1075

      12  com.apple.CoreFoundation      0x00007fff97b4637a __CFRunLoopDoTimers + 298

      13  com.apple.CoreFoundation      0x00007fff97b3d871 __CFRunLoopRun + 1841

      14  com.apple.CoreFoundation      0x00007fff97b3ced8 CFRunLoopRunSpecific + 296

      15  com.apple.HIToolbox           0x00007fff96f73935 RunCurrentEventLoopInMode + 235

      16  com.apple.HIToolbox           0x00007fff96f7376f ReceiveNextEventCommon + 432

      17  com.apple.HIToolbox           0x00007fff96f735af _BlockUntilNextEventMatchingListInModeWithFilter + 71

      18  com.apple.AppKit              0x00007fff9a380df6 _DPSNextEvent + 1067

      19  com.apple.AppKit              0x00007fff9a380226 -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 454

      20  com.adobe.Photoshop           0x000000010949b765 0x10755d000 + 32761701

      21  com.apple.AppKit              0x00007fff9a374d80 -[NSApplication run] + 682

      22  com.adobe.Photoshop           0x000000010949c882 0x10755d000 + 32766082

      23  com.adobe.Photoshop           0x000000010949dbd8 0x10755d000 + 32771032

      24  com.adobe.Photoshop           0x00000001075fbf3d 0x10755d000 + 651069

      25  com.adobe.Photoshop           0x000000010797324f 0x10755d000 + 4285007

      26  com.adobe.Photoshop           0x00000001079734d9 0x10755d000 + 4285657

      27  libdyld.dylib                 0x00007fff9e0465ad start + 1

        • 1. Re: Frequent Crashing after Photoshop CC 2017 and 2017.1 update.
          Jesper Storm Bache Adobe Employee

          Thank you for reporting. We are looking at this issue.

          As a test could you disable the MMX core plug-in.

          Go to:

          /Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/Plug-ins/Extensions/MMXCore.plugin

          and rename it to

          /Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/Plug-ins/Extensions/~MMXCore.plugin

           

          Also.

          - Does this happen at random times, or when you work on specific documents.

          - Which tools are you using when the crash occurs

          - Is your GPU on or off (in Performance preferences)

           

          Jesper

          • 2. Re: Frequent Crashing after Photoshop CC 2017 and 2017.1 update.
            nickyinprogress Level 1

            Disabling MMXCore worked for a while but it started crashing again. To answer you questions:

             

            1. Random times, any document whether new or old. Crash frequency goes up exponentially until I restart
            2. No specific tools, no pop-up dialogue, no spinning volleyball of doom, nothing. Just goes off then tells me it crashed.
            3. GPU is on.

             

            I'll be trying CC 2015.5 for a while and see if it crashes there. Will report if it does. As of now, this issue is not resolved.