7 Replies Latest reply on Jun 11, 2017 12:28 AM by jLorenzo

    Lightroom CC 2015.10 crashing

    Rowen_Poole Level 1

      I installed the update to Lightroom CC 2015.10 four days ago. Since then, when I am in the develop module, I cannot change collections or edit a photo without Lightroom crashing with an "Unhandled win32 exception occurred in Lightroom.exe [11114]."

       

      I can change collections and images within collections in Library module - but once I switch to the Develop module, I cannot change collections or edit an image without the exception error. It crashes every time.

       

      As far as I can tell, this is the most recent available update to Lightroom CC.

       

      Any suggestions?

       

      -Rowen

       

      Dell Optiplex 790 running Windows 10 65 Pro

        • 1. Re: Lightroom CC 2015.10 crashing
          Fizzelle

          As I have just found out for myself, if you have a Nvidia card (assuming you have the latest drivers installed), disabling the GPU rendering in Edit - Preferences fixes the Develop module crash.

          • 2. Re: Lightroom CC 2015.10 crashing
            markj60290960 Level 1

            Sadly for me I have an AMD Radeon...bloody annoying it is too!

            • 3. Re: Lightroom CC 2015.10 crashing
              ArtN9999

              I have the AMD Radeon R7 200 and had the same probem with LR crashing when I went into the Develop Module. There was an update to the AMD on 4/10/2017. I rolled back to the previous driver version (02/2017) and my problem has gone away.  You might want to give it a try.

              Good luck.@

              • 4. Re: Lightroom CC 2015.10 crashing
                markj60290960 Level 1

                Thanks for the advice.

                 

                Turning off the GPU processing thing in Lightroom seems to have stopped it happening, though it's a bit slower now.

                 

                Adobe Lightroom GPU Troubleshooting and FAQ

                • 5. Re: Lightroom CC 2015.10 crashing
                  ArtN9999 Level 1

                  I have NOT unchecked Use Graphics Processor and I seem to be working fine

                  with it running.  I did just turn on Smart Preview and the performance has

                  gotten better.

                   

                   

                   

                  Art Norton Photo

                  [Personal info removed by moderator]

                   

                   

                  On Mon, Apr 17, 2017 at 2:44 PM, markj60290960 <forums_noreply@adobe.com>

                  • 6. Re: Lightroom CC 2015.10 crashing
                    theronmmalone

                    I was having the same problem. I took someone's advice and turned off the graphic card in preferences and it worked. Its a little slower but it doesn't crash every 30 secs anymore. I have the AMD Radeon HD7560D graphics card.

                    • 7. Re: Lightroom CC 2015.10 crashing
                      jLorenzo

                      I too seem to be inflicted with the same problem of LR CC 2015.10 crashing when switching to the Develop Module.

                      I've turned off the Graphic processor and will see if this has fixed the issue.

                      System Info

                      Lightroom version: CC 2015.10 [ 1111918 ]

                      License: Creative Cloud

                      Operating system: Windows 10

                      Version: 10.0

                      Application architecture: x64

                      System architecture: x64

                      Logical processor count: 8

                      Processor speed: 3.3 GHz

                      Built-in memory: 32646.0 MB

                      Real memory available to Lightroom: 32646.0 MB

                      Real memory used by Lightroom: 786.8 MB (2.4%)

                      Virtual memory used by Lightroom: 953.1 MB

                      GDI objects count: 380

                      USER objects count: 884

                      Process handles count: 3370

                      Memory cache size: 100.3MB / 7905.5MB (1.3%)

                      Maximum thread count used by Camera Raw: 8

                      Camera Raw SIMD optimization: SSE2,AVX,AVX2

                      Camera Raw virtual memory: 34MB / 16323MB (0%)

                      System DPI setting: 96 DPI

                      Desktop composition enabled: Yes

                      Displays: 1) 1920x1200, 2) 1920x1200

                      Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

                       

                       

                      Graphics Processor Info:

                      AMD Radeon HD 7900 Series

                       

                       

                      Check OpenGL support: Passed

                      Vendor: ATI Technologies Inc.

                      Version: 3.3.13474 Core Profile Context 22.19.162.4

                      Renderer: AMD Radeon HD 7900 Series

                      LanguageVersion: 4.50

                       

                       

                       

                       

                      Application folder: C:\Program Files\Adobe\Adobe Lightroom

                      Library Path: C:\Users\Jon\Pictures\Lightroom\Lightroom Catalog.lrcat

                      Settings Folder: C:\Users\Jon\AppData\Roaming\Adobe\Lightroom

                       

                       

                      Installed Plugins:

                      1) Canon Tether Plugin

                      2) ColorChecker Passport

                      3) Facebook

                      4) Flickr

                      5) HDR Efex Pro 2

                      6) LR/Instagram

                       

                       

                      Config.lua flags: None

                       

                       

                      Adapter #1: Vendor : 1002

                        Device : 679b

                        Subsystem : 32a01682

                        Revision : 0

                        Video Memory : 3052

                      Adapter #2: Vendor : 8086

                        Device : 412

                        Subsystem : d0001458

                        Revision : 6

                        Video Memory : 70

                      Adapter #3: Vendor : 1414

                        Device : 8c

                        Subsystem : 0

                        Revision : 0

                        Video Memory : 0

                      AudioDeviceIOBlockSize: 1024

                      AudioDeviceName: Speakers (Realtek High Definition Audio)

                      AudioDeviceNumberOfChannels: 2

                      AudioDeviceSampleRate: 48000

                      Build: LR5x8

                      Direct2DEnabled: false

                      GL_ACCUM_ALPHA_BITS: 0

                      GL_ACCUM_BLUE_BITS: 0

                      GL_ACCUM_GREEN_BITS: 0

                      GL_ACCUM_RED_BITS: 0

                      GL_ALPHA_BITS: 8

                      GL_BLUE_BITS: 8

                      GL_DEPTH_BITS: 24

                      GL_GREEN_BITS: 8

                      GL_MAX_3D_TEXTURE_SIZE: 2048

                      GL_MAX_TEXTURE_SIZE: 16384

                      GL_MAX_TEXTURE_UNITS: 8

                      GL_MAX_VIEWPORT_DIMS: 16384,16384

                      GL_RED_BITS: 8

                      GL_RENDERER: AMD Radeon HD 7900 Series

                      GL_SHADING_LANGUAGE_VERSION: 4.50

                      GL_STENCIL_BITS: 8

                      GL_VENDOR: ATI Technologies Inc.

                      GL_VERSION: 4.5.13474 Compatibility Profile Context 22.19.162.4

                      GPUDeviceEnabled: false

                      OGLEnabled: true

                      GL_EXTENSIONS: GL_AMDX_debug_output GL_AMD_blend_minmax_factor GL_AMD_conservative_depth GL_AMD_debug_output GL_AMD_depth_clamp_separate GL_AMD_draw_buffers_blend GL_AMD_framebuffer_sample_positions GL_AMD_gcn_shader GL_AMD_gpu_shader_int64 GL_AMD_interleaved_elements GL_AMD_multi_draw_indirect GL_AMD_name_gen_delete GL_AMD_performance_monitor GL_AMD_pinned_memory GL_AMD_query_buffer_object GL_AMD_sample_positions GL_AMD_seamless_cubemap_per_texture GL_AMD_shader_atomic_counter_ops GL_AMD_shader_stencil_export GL_AMD_shader_stencil_value_export GL_AMD_shader_trace GL_AMD_shader_trinary_minmax GL_AMD_sparse_texture GL_AMD_stencil_operation_extended GL_AMD_texture_cube_map_array GL_AMD_texture_texture4 GL_AMD_transform_feedback3_lines_triangles GL_AMD_transform_feedback4 GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index GL_ARB_ES2_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_compatibility GL_ARB_arrays_of_arrays GL_ARB_base_instance 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