5 Replies Latest reply on Apr 20, 2017 10:55 PM by Darby Pro

    Photoshop 3D extrusion greyed out.

    Darby Pro

      Hi, @I have bought the adobe design standard cs6 2 or 3 years ago and have just updated all adobe to date but I still having the problem with the 3D extrusion. It is still greyed out. Actually wanted to chat directly with adobe technical support but keep direct me to forums. Can anyone help me in this issue. Will appreciate for the help.

        • 1. Re: Photoshop 3D extrusion greyed out.
          Trevor.Dennis Adobe Community Professional (Moderator)

          I think the reason you are directed to this forum is you would no longer get one-on-one phone support with CS6, which is several years old now.  It might sound harsh, but with nine million creative cloud subscribers, _plus_ all the millions who have older versions, it would be unrealistic to expect life time support for old products.  But fear not.  The regular posters to this forum a real experts who actually use the product.

           

          OK, do you have the Extended version of CS6?  It might be that Design Standard only comes with the full Extended version.

           

          What operating system are you using?

           

          What are your system specs, and specifically your GPU?  Is this a desktop system with a video card, or a laptop/notebook that uses onboard graphics?  An easy way to get to the bottom of that would be for you to open Photoshop, and go Help > System Info > Copy and paste to this thread.

           

          Answer those questions and we'll take it from there.

          • 2. Re: Photoshop 3D extrusion greyed out.
            Darby Pro Level 1

            Hi,

            Thanks for the prompt reply! I am using Mac Desktop. Appreciate it~

             

            Attached here the info

            Adobe Photoshop Version: 13.0.6 (13.0.6 20131025.r.54 2013/10/25:21:00:00)

            x64

            Operating System: Mac OS 10.9.5

            System architecture: Intel CPU Family:6, Model:60, Stepping:3 with MMX, SSE

            Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2

            Physical processor count: 4

            Processor speed: 2900 MHz

            Built-in memory: 8192 MB

            Free memory: 5031 MB

            Memory available to Photoshop: 7336 MB

            Memory used by Photoshop: 80 %

            Image tile size: 1024K

            Image cache levels: 4

            OpenGL Drawing: Enabled.

            OpenGL Drawing Mode: Advanced

            OpenGL Allow Normal Mode: True.

            OpenGL Allow Advanced Mode: True.

            OpenGL Allow Old GPUs: Not Detected.

            OpenCL Version: 2.1

            OpenGL Version: 2.1

            Video Rect Texture Size: 16384

            OpenGL Memory: 1024 MB

            Video Card Vendor: NVIDIA Corporation

            Video Card Renderer: NVIDIA GeForce GT 750M OpenGL Engine

            Display: 1

            Main Display

            Display Depth: 32

            Display Bounds: top=0, left=0, bottom=1080, right=1920

            Video Renderer ID: 16918311

            Video Card Memory: 1024 MB

            Serial number: 95479221502070872756

            Application folder: /Applications/Adobe Photoshop CS6/

            Photoshop scratch has async I/O enabled

            Scratch volume(s):

              Macintosh HD, 930.7G, 833.3G free

            Required Plug-ins folder: /Applications/Adobe Photoshop CS6/Adobe Photoshop

            CS6.app/Contents/Required/

            Primary Plug-ins folder: /Applications/Adobe Photoshop CS6/Plug-ins/

            Additional Plug-ins folder: not set

             

            Installed components:

             

               adbeape.framework   adbeape   3.3.8.19346   66.1025012

               AdbeScriptUIFlex.framework   AdbeScriptUIFlex   6.2.29.18602   66.490082

               adobe_caps.framework   adobe_caps   6.0.29.0   1.276181

               AdobeACE.framework   AdobeACE   2.19.18.20743   66.507768

               AdobeAGM.framework   AdobeAGM   4.26.20.20743   66.507768

               AdobeAXE8SharedExpat.framework   AdobeAXE8SharedExpat   3.7.101.18636

            66.26830

               AdobeAXEDOMCore.framework   AdobeAXEDOMCore   3.7.101.18636   66.26830

               AdobeBIB.framework   AdobeBIB   1.2.02.20743   66.507768

               AdobeBIBUtils.framework   AdobeBIBUtils   1.1.01   66.507768

               AdobeCoolType.framework   AdobeCoolType   5.10.33.20743   66.507768

               AdobeCrashReporter.framework   AdobeCrashReporter   6.0.20120720

               AdobeExtendScript.framework   AdobeExtendScript   4.2.12.18602

            66.490082

               AdobeJP2K.framework   AdobeJP2K   2.0.0.18562   66.236923

               AdobeLinguistic.framework      17206

               AdobeMPS.framework   AdobeMPS   5.8.0.19463   66.495174

               AdobeOwl.framework   AdobeOwl   5.0.4   79.517869

               AdobePDFL.framework   AdobePDFL   10.0.1.18562   66.419471

               AdobePDFSettings.framework   AdobePDFSettings   1.4

               AdobePIP.framework   AdobePIP   7.0.0.1686

               AdobeScCore.framework   AdobeScCore   4.2.12.18602   66.490082

               AdobeUpdater.framework   AdobeUpdater   6.0.0.1452   "52.338651"

               AdobeXMP.framework   AdobeXMPCore   66.145661   66.145661

               AdobeXMPFiles.framework   AdobeXMPFiles   66.145661   66.145661

               AdobeXMPScript.framework   AdobeXMPScript   66.145661   66.145661

               ahclient.framework   ahclient   1.7.0.56

               aif_core.framework   AdobeAIF   3.0.00   62.490293

               aif_ocl.framework   AdobeAIF   3.0.00   62.490293

               aif_ogl.framework   AdobeAIF   3.0.00   62.490293

               AlignmentLib.framework   xcode   1.0.0.1

               amtlib.framework   amtlib   6.0.0.75

               boost_date_time.framework   boost_date_time   6.0.0.0

               boost_signals.framework   boost_signals   6.0.0.0

               boost_system.framework   boost_system   6.0.0.0

               boost_threads.framework   boost_threads   6.0.0.0

               Cg.framework   NVIDIA Cg

               CIT.framework   CIT   2.1.0.20577   146758

               data_flow.framework   AdobeAIF   3.0.00   62.490293

               dvaaudiodevice.framework   dvaaudiodevice   6.0.0.0

               dvacore.framework   dvacore   6.0.0.0

               dvamarshal.framework   dvamarshal   6.0.0.0

               dvamediatypes.framework   dvamediatypes   6.0.0.0

               dvaplayer.framework   dvaplayer   6.0.0.0

               dvatransport.framework   dvatransport   6.0.0.0

               dvaunittesting.framework   dvaunittesting   6.0.0.0

               dynamiclink.framework   dynamiclink   6.0.0.0

               FileInfo.framework   FileInfo   66.145433   66.145433

               filter_graph.framework   AdobeAIF   3.0.00   62.490293

               hydra_filters.framework   AdobeAIF   3.0.00   62.490293

               ICUConverter.framework   ICUConverter   3.61   "gtlib_3.0" "." "16615"

               ICUData.framework   ICUData   3.61   "gtlib_3.0" "." "16615"

               image_compiler.framework   AdobeAIF   3.0.00   62.490293

               image_flow.framework   AdobeAIF   3.0.00   62.490293

               image_runtime.framework   AdobeAIF   3.0.00   62.490293

               LogSession.framework   LogSession   2.1.2.1681

               mediacoreif.framework   mediacoreif   6.0.0.0

               PlugPlug.framework   PlugPlug   3.0.0.383

               UpdaterNotifications.framework   UpdaterNotifications   6.0.0.24

            "6.0.0.24"

               wrservices.framework

             

             

            Required plug-ins:

             

               Accented Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated -

            from the file “Filter Gallery.plugin”

               Adaptive Wide Angle 13.0, Copyright © 2012 Adobe Systems Incorporated -

            from the file “Adaptive Wide Angle.plugin”

               Angled Strokes 13.0, Copyright © 1991-2012 Adobe Systems Incorporated -

            from the file “Filter Gallery.plugin”

               Average 13.0.6 x001  ©1993-2013 Adobe Systems Incorporated - from the

            file “Average.plugin”

               Bas Relief 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from

            the file “Filter Gallery.plugin”

               BMP 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the

            file “Standard Multiplugin.plugin”

               Camera Raw 9.1.1 (461), Copyright © 2015 Adobe Systems Incorporated -

            from the file “Camera Raw.plugin”

               Camera Raw Filter 9.1.1 (461), Copyright © 2015 Adobe Systems

            Incorporated - from the file “Camera Raw.plugin”

               Chalk & Charcoal 13.0, Copyright © 1991-2012 Adobe Systems Incorporated

            - from the file “Filter Gallery.plugin”

               Charcoal 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from

            the file “Filter Gallery.plugin”

               Chrome 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the

            file “Filter Gallery.plugin”

               Cineon 13.0.6 x001  ©2002-2013 Adobe Systems Incorporated - from the

            file “Cineon.plugin”

               Clouds 13.0.6 x001  ©1993-2013 Adobe Systems Incorporated - from the

            file “Clouds.plugin”

               Collada DAE 13.0.6 x001  ©2006-2013 Adobe Systems Incorporated - from

            the file “U3D.plugin”

               Color Halftone 13.0, Copyright © 2003-2012 Adobe Systems Incorporated -

            from the file “Standard Multiplugin.plugin”

               Colored Pencil 13.0, Copyright © 1991-2012 Adobe Systems Incorporated -

            from the file “Filter Gallery.plugin”

               CompuServe GIF 13.0, Copyright © 2003-2012 Adobe Systems Incorporated -

            from the file “Standard Multiplugin.plugin”

               Conté Crayon 13.0, Copyright © 1991-2012 Adobe Systems Incorporated -

            from the file “Filter Gallery.plugin”

               Craquelure 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from

            the file “Filter Gallery.plugin”

               Crop and Straighten Photos 13.0.6 x001  ©2003-2013 Adobe Systems

            Incorporated - from the file “CropPhotosAuto.plugin”

               Crop and Straighten Photos Filter 13.0, Copyright © 2003-2012 Adobe

            Systems Incorporated - from the file “Standard Multiplugin.plugin”

               Crosshatch 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from

            the file “Filter Gallery.plugin”

               Crystallize 13.0, Copyright © 2003-2012 Adobe Systems Incorporated -

            from the file “Standard Multiplugin.plugin”

               Cutout 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the

            file “Filter Gallery.plugin”

               Dark Strokes 13.0, Copyright © 1991-2012 Adobe Systems Incorporated -

            from the file “Filter Gallery.plugin”

               De-Interlace 13.0, Copyright © 2003-2012 Adobe Systems Incorporated -

            from the file “Standard Multiplugin.plugin”

               Difference Clouds 13.0.6 x001  ©1993-2013 Adobe Systems Incorporated -

            from the file “Clouds.plugin”

               Diffuse Glow 13.0, Copyright © 1991-2012 Adobe Systems Incorporated -

            from the file “Filter Gallery.plugin”

               Displace 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from

            the file “Standard Multiplugin.plugin”

               Dry Brush 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from

            the file “Filter Gallery.plugin”

               Eazel Acquire 13.0.6 x001  ©1997-2013 Adobe Systems Incorporated - from

            the file “EazelAcquire.plugin”

               Embed Watermark NO VERSION - from the file “DigiSign.plugin”

               Extrude 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from

            the file “Standard Multiplugin.plugin”

               FastCore Routines 13.0.6 x001  ©1990-2013 Adobe Systems Incorporated -

            from the file “FastCore.plugin”

               Fibers 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the

            file “Standard Multiplugin.plugin”

               Film Grain 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from

            the file “Filter Gallery.plugin”

               Filter Gallery 13.0, Copyright © 1991-2012 Adobe Systems Incorporated -

            from the file “Filter Gallery.plugin”

               Fresco 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the

            file “Filter Gallery.plugin”

               Glass 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the

            file “Filter Gallery.plugin”

               Glowing Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated -

            from the file “Filter Gallery.plugin”

               Grain 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the

            file “Filter Gallery.plugin”

               Graphic Pen 13.0, Copyright © 1991-2012 Adobe Systems Incorporated -

            from the file “Filter Gallery.plugin”

               Halftone Pattern 13.0, Copyright © 1991-2012 Adobe Systems Incorporated

            - from the file “Filter Gallery.plugin”

               HDRMergeUI 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from

            the file “HDRMergeUI.plugin”

               IFF Format 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from

            the file “Standard Multiplugin.plugin”

               Ink Outlines 13.0, Copyright © 1991-2012 Adobe Systems Incorporated -

            from the file “Filter Gallery.plugin”

               JPEG 2000 13.0.6 x001  ©2001-2013 Adobe Systems Incorporated - from the

            file “JPEG2000.plugin”

               Lens Blur 13.0, Copyright © 2002-2012 Adobe Systems Incorporated - from

            the file “Lens Blur.plugin”

               Lens Correction 13.0, Copyright © 2002-2012 Adobe Systems Incorporated -

            from the file “Lens Correct.plugin”

               Lens Flare 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from

            the file “Standard Multiplugin.plugin”

               Liquify 13.0, Copyright © 2001-2012 Adobe Systems Incorporated - from

            the file “Liquify.plugin”

               Matlab Operation 13.0.6 x001  ©1993-2013 Adobe Systems Incorporated -

            from the file “ChannelPort.plugin”

               Measurement Core 13.0.6 x001  ©1993-2013 Adobe Systems Incorporated -

            from the file “MeasurementCore.plugin”

               Mezzotint 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from

            the file “Standard Multiplugin.plugin”

               MMXCore Routines 13.0.6 x001  ©1990-2013 Adobe Systems Incorporated -

            from the file “MMXCore.plugin”

               Mosaic Tiles 13.0, Copyright © 1991-2012 Adobe Systems Incorporated -

            from the file “Filter Gallery.plugin”

               Multiprocessor Support 13.0.6 x001  ©1990-2013 Adobe Systems

            Incorporated - from the file “MultiProcessor Support.plugin”

               Neon Glow 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from

            the file “Filter Gallery.plugin”

               Note Paper 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from

            the file “Filter Gallery.plugin”

               NTSC Colors 13.0.6 x001  ©1993-2013 Adobe Systems Incorporated - from

            the file “NTSC Colors.plugin”

               Ocean Ripple 13.0, Copyright © 1991-2012 Adobe Systems Incorporated -

            from the file “Filter Gallery.plugin”

               Oil Paint 13.0, Copyright © 2011 Adobe Systems Incorporated - from the

            file “Oil Paint.plugin”

               OpenEXR 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from

            the file “Standard Multiplugin.plugin”

               Paint Daubs 13.0, Copyright © 1991-2012 Adobe Systems Incorporated -

            from the file “Filter Gallery.plugin”

               Palette Knife 13.0, Copyright © 1991-2012 Adobe Systems Incorporated -

            from the file “Filter Gallery.plugin”

               Patchwork 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from

            the file “Filter Gallery.plugin”

               Paths to Illustrator 13.0, Copyright © 2003-2012 Adobe Systems

            Incorporated - from the file “Standard Multiplugin.plugin”

               PCX 13.0.6 x001  ©1989-2013 Adobe Systems Incorporated - from the file

            “PCX.plugin”

               Photocopy 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from

            the file “Filter Gallery.plugin”

               Photoshop 3D Engine 13.0.6 x001  ©2006-2013 Adobe Systems Incorporated -

            from the file “Photoshop3DEngine.plugin”

               Picture Package Filter 13.0.6 x001  ©1993-2013 Adobe Systems

            Incorporated - from the file “ChannelPort.plugin”

               Pinch 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the

            file “Standard Multiplugin.plugin”

               Pixar 13.0.6 x001  ©1989-2013 Adobe Systems Incorporated - from the file

            “Pixar.plugin”

               Plaster 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from

            the file “Filter Gallery.plugin”

               Plastic Wrap 13.0, Copyright © 1991-2012 Adobe Systems Incorporated -

            from the file “Filter Gallery.plugin”

               PNG 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the

            file “Standard Multiplugin.plugin”

               Pointillize 13.0, Copyright © 2003-2012 Adobe Systems Incorporated -

            from the file “Standard Multiplugin.plugin”

               Polar Coordinates 13.0, Copyright © 2003-2012 Adobe Systems Incorporated

            - from the file “Standard Multiplugin.plugin”

               Portable Bit Map 13.0.6 x001  ©1989-2013 Adobe Systems Incorporated -

            from the file “PBM.plugin”

               Poster Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated -

            from the file “Filter Gallery.plugin”

               Radial Blur 13.0, Copyright © 2003-2012 Adobe Systems Incorporated -

            from the file “Standard Multiplugin.plugin”

               Radiance 13.0.6 x001  ©2003-2013 Adobe Systems Incorporated - from the

            file “Radiance.plugin”

               Read Watermark NO VERSION - from the file “DigiRead.plugin”

               Reticulation 13.0, Copyright © 1991-2012 Adobe Systems Incorporated -

            from the file “Filter Gallery.plugin”

               Ripple 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the

            file “Standard Multiplugin.plugin”

               Rough Pastels 13.0, Copyright © 1991-2012 Adobe Systems Incorporated -

            from the file “Filter Gallery.plugin”

               Save for Web 13.0, Copyright © 1999-2012 Adobe Systems Incorporated -

            from the file “Save for Web.plugin”

               ScriptingSupport 13.0, Copyright © 2013 Adobe Systems Incorporated -

            from the file “ScriptingSupport.plugin”

               Shear 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the

            file “Standard Multiplugin.plugin”

               Smart Blur 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from

            the file “Standard Multiplugin.plugin”

               Smudge Stick 13.0, Copyright © 1991-2012 Adobe Systems Incorporated -

            from the file “Filter Gallery.plugin”

               Solarize 13.0.6 x001  ©1993-2013 Adobe Systems Incorporated - from the

            file “Solarize.plugin”

               Spatter 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from

            the file “Filter Gallery.plugin”

               Spherize 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from

            the file “Standard Multiplugin.plugin”

               Sponge 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the

            file “Filter Gallery.plugin”

               Sprayed Strokes 13.0, Copyright © 1991-2012 Adobe Systems Incorporated -

            from the file “Filter Gallery.plugin”

               Stained Glass 13.0, Copyright © 1991-2012 Adobe Systems Incorporated -

            from the file “Filter Gallery.plugin”

               Stamp 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the

            file “Filter Gallery.plugin”

               Sumi-e 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the

            file “Filter Gallery.plugin”

               Targa 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the

            file “Standard Multiplugin.plugin”

               Texturizer 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from

            the file “Filter Gallery.plugin”

               Tiles 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the

            file “Standard Multiplugin.plugin”

               Torn Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from

            the file “Filter Gallery.plugin”

               Twirl 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the

            file “Standard Multiplugin.plugin”

               Underpainting 13.0, Copyright © 1991-2012 Adobe Systems Incorporated -

            from the file “Filter Gallery.plugin”

               Vanishing Point 13.0, Copyright © 2003-2012 Adobe Systems Incorporated -

            from the file “VanishingPoint.plugin”

               Water Paper 13.0, Copyright © 1991-2012 Adobe Systems Incorporated -

            from the file “Filter Gallery.plugin”

               Watercolor 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from

            the file “Filter Gallery.plugin”

               Wave 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the

            file “Standard Multiplugin.plugin”

               Wind 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the

            file “Standard Multiplugin.plugin”

               Wireless Bitmap 13.0.6 x001  ©1989-2013 Adobe Systems Incorporated -

            from the file “WBMP.plugin”

               ZigZag 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the

            file “Standard Multiplugin.plugin”

             

            Optional and third party plug-ins: NONE

             

            Plug-ins that failed to load: NONE

            Flash:

               Mini Bridge

               Kuler

            Installed TWAIN devices: NONE

             

            On Mon, Apr 17, 2017 at 2:07 PM, Trevor.Dennis <forums_noreply@adobe.com>

            • 3. Re: Photoshop 3D extrusion greyed out.
              Darby Pro Level 1

              Hi

              My computer is iMac OS X version 10.9.5 (13F1911)

              Processor 2.9 GHz Intel Corei5

              Memory 8GB 1600 MHz DDR3

              Graphics NVIDA GeForce GT 750M 1024 MB

              Thanks

              • 4. Re: Photoshop 3D extrusion greyed out.
                Trevor.Dennis Adobe Community Professional (Moderator)

                Your system is definitely up to spec, so we need to know if you have the Extended version of Photoshop?

                 

                Do you have the Analysys fly-out under the Image menu?  I think that is only there with the Extended version.

                This link tells you the other differences.

                What’s the Difference: Photoshop CS6 vs. Photoshop CS6 Extended? | ProDesignTools

                 

                The bottom line is if you only have the standard version, you don't have the 3D features.

                • 5. Re: Photoshop 3D extrusion greyed out.
                  Darby Pro Level 1

                  Hi Trevor

                  Thanks for the help.

                  Yes, under image menu has the Analysis but only ruler tool is on the rest

                  is greyed out.

                  I still confuse about standerd version with and without Extended version.

                  I do not know how to compare the differences and how to check whether my

                  cs6 version is the extended version?

                  Can I call up Creative Cloud for enquire?

                   

                  Regards

                  Debbie

                   

                   

                  On Mon, Apr 17, 2017 at 8:21 PM, Trevor.Dennis <forums_noreply@adobe.com>